Facilitated and supported the change delivery (change management) process for Financial Crimes Operations (FCO). Collaborated with functional teams within FCO, Corporate & Investment Banking, Commercial Banking Financial Crimes, and business groups to conduct initial assessments of change requests, considering potential cross-functional impacts, risks, and prioritization. Documented, oversaw, and steered change delivery initiatives through to implementation.

Acted as the Subject Matter Expert on AML, CDD, KYC policies, and procedures, as well as FCO's process for the Commercial Real Estate business. Conducted risk assessments and analyses, mitigating risks by applying relevant procedures and policies to complex customer relationships, organizations, and products, thus preventing non-compliance and adverse effects on customer experience. Facilitated weekly pipeline meetings with senior leadership, relationship managers, and associates to identify and address large, complex, and time-sensitive customer cases. Prevented unnecessary delays for customers by prioritizing tasks within the pipeline and supporting Due Diligence Associates when needed.

Led a team of Due Diligence Associates handling client onboarding in Wholesale Financial Crimes Risk Control/Financial Crimes Operations. Conducted quality control reviews and offered guidance on risk assessment, complex customer organizational structures, products, and enhanced due diligence. Elevated to an Inline Quality Control Team Lead, providing guidance, managing workloads, and resolving disputes related to the application of policies, procedures, and processes between the onboarding and quality control teams.

Performed Customer Due Diligence for the Client Onboarding process, encompassing both new and existing customers across multiple lines of business. This included Commercial Real Estate, Multifamily Capital, Commercial Mortgage Servicing, and Corporate Trust Services. Applied robust research and writing skills to complete numerous relationship memos for customers requiring Enhanced Due Diligence.

Reviewed a large financial institution’s compliance with their USA Patriot Act and BSA/AML policies, procedures, and practices assessing and identifying areas of possible non-compliance. Examined hundreds of documents daily that included emails, risk assessments, audit reports, wire transfers, foreign correspondent banking documents, and Suspicious Activity Reporting (SARs). Analyzed and escalated responses to unusual activity related to possible money laundering and terrorist financing.