Jonathon Duffy

Jonathon Duffy Email and Phone Number

Customer Satisfaction Lead at Riverside @ Riverside
liverpool, liverpool, united kingdom
Jonathon Duffy's Location
Greater Liverpool Area, United Kingdom
Jonathon Duffy's Contact Details

Jonathon Duffy work email

Jonathon Duffy personal email

n/a
About Jonathon Duffy

Customer Satisfaction Lead for a large housing association. Focus on data analysis and improving customer experience.Knowledge of social housing sector and wider interest in social research and demographic change.

Jonathon Duffy's Current Company Details
Riverside

Riverside

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Customer Satisfaction Lead at Riverside
liverpool, liverpool, united kingdom
Website:
riverside.org.uk
Employees:
1978
Jonathon Duffy Work Experience Details
  • Riverside
    Customer Satisfaction Lead
    Riverside Jun 2024 - Present
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  • Riverside
    Customer Satisfaction Analyst
    Riverside 2019 - Jun 2024
    ● Designed detailed surveys, leading on survey projects from onset to delivery.● Disseminated customer satisfaction data throughout the business with a focus on telling compelling customer stories through engaging presentations.● Worked on the constant improvement of customer satisfaction, identifying improvement opportunities.● Collaborated with business partners to develop actionable insights, dashboards and self-serve reports.● Data analysis to identify underlying trends, combining data sources and extrapolating key findings.
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  • Riverside
    Insight Analyst
    Riverside 2017 - 2019
    ● Data analysis across customer, financial and asset related data. Using CRM data to identify pain points along the customer journey.● Development and creation of performance dashboards, delivering training to ensure user uptake.● Quantitative analysis of large datasets to unearth key insights.
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  • Riverside
    Research Assistant
    Riverside Jan 2014 - Mar 2017
    Liverpool, United Kingdom
    ● Primary and secondary data analysis resulting from policy and procedure changes.● Managed suite of employee engagement surveys.● Running focus groups and in depth interviews with a variety of stakeholders.
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Jonathon Duffy Skills

Data Analysis Nonprofits Policy Team Leadership Microsoft Office Report Writing Public Speaking Fundraising Survey Design Survey Research Focus Groups Interviewing Microsoft Excel Social Housing Social Research Qualitative Research Demographic Analysis

Jonathon Duffy Education Details

Frequently Asked Questions about Jonathon Duffy

What company does Jonathon Duffy work for?

Jonathon Duffy works for Riverside

What is Jonathon Duffy's role at the current company?

Jonathon Duffy's current role is Customer Satisfaction Lead at Riverside.

What is Jonathon Duffy's email address?

Jonathon Duffy's email address is jo****@****.org.uk

What schools did Jonathon Duffy attend?

Jonathon Duffy attended University Of Liverpool, University Of Liverpool.

What skills is Jonathon Duffy known for?

Jonathon Duffy has skills like Data Analysis, Nonprofits, Policy, Team Leadership, Microsoft Office, Report Writing, Public Speaking, Fundraising, Survey Design, Survey Research, Focus Groups, Interviewing.

Who are Jonathon Duffy's colleagues?

Jonathon Duffy's colleagues are Jane Forbes, Antonia Clews, Jared Robinson, Sarah Harman Atpi, Jonny Woolf, Steven Walsh, William Dunlop.

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