Jonathon Duffy Email & Phone Number

● Designed detailed surveys, leading on survey projects from onset to delivery.● Disseminated customer satisfaction data throughout the business with a focus on telling compelling customer stories through engaging presentations.● Worked on the constant improvement of customer satisfaction, identifying improvement opportunities.● Collaborated with business partners to develop actionable insights, dashboards and self-serve reports.● Data analysis to identify underlying trends, combining data sources and extrapolating key findings.

● Data analysis across customer, financial and asset related data. Using CRM data to identify pain points along the customer journey.● Development and creation of performance dashboards, delivering training to ensure user uptake.● Quantitative analysis of large datasets to unearth key insights.

Liverpool, United Kingdom

● Primary and secondary data analysis resulting from policy and procedure changes.● Managed suite of employee engagement surveys.● Running focus groups and in depth interviews with a variety of stakeholders.

Master Of Arts (M.A.), Research Methods - Population Studies, Distinction

Split focus partly on understanding the dynamics of changing demographics in both a social and economic context and developing the ability.

Bachelor Of Arts (B.A.), Human Geography, 2.1

Diverse range of economic, sociological and geographic modules. Developed a greater understanding of the complex nature of globalisation.