• Designing Microsoft 365 and Azure-based solutions for various clients, specializing in Modern Workplace, Microsoft Intune, Azure AD, Microsoft 365 Defender, Exchange Online• Part of a team supporting 36+ entities with 600+ account executives servicing accounts across North America and their global subsidiaries• Coordinate and facilitate calls with account executives, prospective clients, and project sponsors• Work closely with practice management, business development managers, and other Solution Architects to develop and deliver accurate statements of works• Navigate clients through the complexity of Microsoft licensing by working closely with internal CSP team, channel partners, and Microsoft. Certified Microsoft license specialist• Conduct Microsoft licensing reviews and provide recommendations for purchasing options, right size licensing and optimization. • Engage with delivery resources and project management to ensure successful implementation of solutions• Create service estimates and statements of work for new projects, baseline templates, and scope out bill of materials for required Microsoft licensing• Provide subject matter expertise and utilize extensive implementation experience to assist colleagues, mentor delivery resources, to increase project win rates, delivery success, and ensure profitability• Develop and deliver product demonstrations for Microsoft products and solutions

• Led the design and implementation of modern workplace solutions for various clients using Microsoft 365 and Azure• Conducted assessments of client environments and provided recommendations for optimizing their use of Microsoft technologies• Trained clients on the use of Microsoft 365 and Azure-based solutions• Worked closely with project management and SA to maintain project budgets and schedules• Assisted clients with the migration to Microsoft 365 and Azure, including Exchange, SharePoint, and OneDrive for Business utilizing native and third-party tools• Provided support and troubleshooting for Microsoft cloud and on-premise solutions• Conducted training sessions for clients on the use of Microsoft 365 and Azure• Assisted with post-acquisition integration of Accudata Systems with Converge Technology Solutions

• Responsible for delivery of high-quality Microsoft cloud focused engagements to Enterprise and SMB organizations across market sectors including Energy, Healthcare, Retail, Hospitably• SME in AD, Exchange, Intune, Azure AD with heavy emphasis on Azure, Microsoft 365 (Azure AD, Intune, Defender) and Office 365 (Exchange, Teams, SharePoint). Security and Compliance, and Windows 10• Successes include domain migrations, organization rebranding, Acquisition and Disposition (A&D), cloud to cloud (C2C) and premise to cloud (P2C) migrations of Microsoft technologies• Work closely with Account Managers, Solution Architects, Internal management in creation of statements of work (SOWs) • Provide guidance and mentorship to internal IT team, Managed services personal and clients.• Always striving for a successful outcome through proven methods, unique adaptability, and creative thinking.• Assisted clients with range of migration scenarios including on-premise to cloud, tenant to tenant, merger & acquisition, AD domain migrations, hybrid and cutover• Provided support and troubleshooting for Microsoft cloud-based solutions• Conducted training sessions for clients on the use of Microsoft 365 and Azure

Delivered Microsoft focused solutions to organizations across North America. Implemented technologies including Office 365, Azure, Windows Server, Exchange, Skype for Business, AD, Intune, and System Center. Collaborated with peers within organization and across the industry to develop strategic relationships and create new opportunities. Areas of Specialization• Cloud Services (Office 365, Azure, and AWS)• Identity Management (ADFS, AADC, SSO, MFA)• Active Directory Domain Services• Office 365 Tenant Migrations (T2T, Hosted, Hybrid, Cutover)• Skype for Business (On-Prem or Online) and Lync• Virtualization with Hyper-V & VMwareIndustry ExperienceCommercial, Real Estate Development, Legal, Hospitality, Healthcare, Retail ManagementTechnical Skills• Microsoft Exchange (2003 – 2019)• Skype for Business (OCS, Lync, SFB 2015, SFBO)• Office 365 (Exchange, Skype, OneDrive, SharePoint, Teams, Planner, Flow, Yammer, Delve)• Azure (IAAS, PAAS, Identity)• Cloud Migrations• Archiving Solutions and Migrations• System Center (SCCM, SCOM, SCVMM, SCDPM)• PowerShell scripting and automation• Desktop Virtualization (Windows 7 – 10)

• Provided afterhours and onsite IT support for SMB and residential customers• Generated business through referrals only• Maintained business IT systems and networks• MSP for home-based small businesses• Custom PC and server, and network design, buildout and deployment

• Heavily involved in extensive testing and preparation of large-scale company-wide Windows 7 \ Office 2010 upgrade and user migration, utilizing GPOs and GPPs, reducing amount of traditional custom scripting, automating processes with SCCM and USMT. • Primary roles include management of core network systems, MS exchange and unified messaging infrastructure, application & desktop delivery via Citrix Metaframe\Xen App, licensing administration, hardware/software procurement, & helpdesk.• Responsible for day-to-day network operations of a complex client environment; consisting of 22 locations at its peak ranging from corporate offices, sales offices to exclusive country clubs, supporting facilities and their 250+ employees.• Integral part in design, coordination and execution of corporate office and data center move including complete overhaul of wide area network infrastructure from T1 to high speed fiber MPLS solution, upgraded all core switches and routers. Worked round the clock in part of team effort to complete overnight datacenter relocation and turnup.• Migrated 250 users from traditional PBX phone system to 100% IP solution comprised of Microsoft OCS 2007 R2, Exchange 2007 Unified Messaging, and various SIP handsets.• Reduced physical server count 40% by utilizing a combination of Microsoft Hypervisor, SCVMM and HP ProLiant \ Blade center servers, consolidating data to HP\Lefthand iSCSI SAN. Automated desktop deployment with implementation of System Center Configuration Manager and streamlined backups transitioning from Arcserve to SCDPM.• Assisted client in procurement of Microsoft Enterprise Agreement, outlining the cost and benefits, worked directly with client software vendors and Microsoft and streamlining the licensing process utilizing datacenter and enterprise CALS.• Work directly with hardware\software vendors, reducing operational cost, increasing client awareness of current market trends in attempts for maximum return on investments.

Part of the onsite Managed IT Services (MITS) team from Insource Technology, that operated as the internal IT for the premier master-planned community, The Woodlands, later The Howard Hughes Corporation.

• Active Directory and Exchange administration• Provided support to application developers and other staff• Maintained Windows server environment and eDiscovery application node farm• Assisted with design and buildout of portable server array for courtroom application access• Provided IT support for legal firms and other entities utilizing eDiscovery application• Facilitated datacenter buildout and relocation from colocation to internal datacenter

• Acted as liaison between staff and application developer, Media Age and internal IT teams• Reported directly to owner and coordinated with management to meet technical project requirements• Coordinated buildout of staff workspaces, deployment and setup of workstations and peripherals• Active Directory and Exchange user object administration• General IT desktop support and technical project management

• Sales of telecom (PRI, POTS, VOIP) and data (T1, ISDN, WAN) services for local and global carriers and ISPs• Conducted cold calling and established new buying accounts or generate cost savings opportunities • Established partner program with local telecom equipment providers• Increased market penetration through cost savings exercises and new service opportunities • Generated product quote and custom computer build specification

• Distribution sales of computer hardware, peripherals, video systems, and Microsoft OEM licensing• Conducted cold calling and established new buying accounts• Maintained client and vendor relationships• Generated product quote and custom computer build specification

• Facilitated order placement and product delivery to school districts and companies in greater Houston area• Maintained company websites for ETG and parent company• Provided IT support to staff members, Rotary of Houston, School district office and school personnel