Jonathon Gates, Msm Email & Phone Number

Indianapolis, In, Us

Greater Indianapolis

Indianapolis, Indiana Area

Maintained expense below budget through accurate planning, waste reduction, purchasing and cost effective operating procedures.* Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food. Resolve customer complaints about food quality or service. * Monitor actions of staff and customers to ensure that health and safety standards are being followed. Maintain budget and employee records, prepare payroll, and submitted invoices and monitor bookkeeping records. Use computer software to monitor inventory, track staff schedules and pay, and perform other records keeping task.

* Created an atmosphere in the restaurant that builds energy, vitality, and fun, generating excellent service rating and positive word of mouth. * Selected and retained highly skilled employees while managing the day-to-day operations of the restaurant. I demonstrate leadership skills and expertise through coaching and development within the restaurant.* Maximize sales through strong guest relationships by regularly measuring and evaluating service levels and standards. * Analyze restaurant financial performance and create a follow-up plan to maximize profitability * Leads a team of employees and/or first line managers, in aligning goals and ensuring targets are met. Ensures efficient and effective delivery of operational plans based on agreed processes, standards and tools

My responsibilities were to develop the stores management teams to deliver legendary customer experience. Managed the company's financial performance; ensure store-wide customer satisfaction, and product quality. Regularly and customarily exercise discretion in managing the overall operation of the store. Supervised 8 managers and 50 employees managed sales, inventory and training. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Revenue building, expense management, profit margin maximization, new business development, trend and forecast analysis, direct report career development and goal setting, performance management and appraisal, hiring and salary assignment, and implementing/designing program initiatives.Selected Contributions:* Often recognized and honored for my performance at the district and division levels by achieving an --exceptional balance scorecard in the division and best food cost for a full fiscal year. * Motivated and supported the stores management teams to develop and implement action plans that meet operational and organizational objectives to better the balance scorecard. * Established clear, concise and accurately communication in order to ensure effective operations by utilizing management information tools that analyze financial reports to identify the company's trends and performance.* Hired, retained and promoted into management individuals who strive for excellence. * INDIANAPOLIS GROUP MARKET COLLEGE RECRUITMENT, 2005 - 2009. Directly responsible for the selection, hiring and training of collegiate recruits.* Maximized sales and profits through proven sales and service techniques to ensure a great guest experience. Maintained clean restaurants, ensured QSC standards are achieved, served high quality food, and showed genuine concern for guests. * Promoted 7 Managers to higher level positions within the company

Installed hardware, software, and telephone lines and provided trouble-shooting assistance to internal customers.

Master, Management

Bachelor Of Science, Business Administration; Management Information Systems

Activities and Societies: Captain of the Basketball team, Vice President of the Black Student Union, Tri-State University Ambassador

Education record