Jonathon N. Email & Phone Number

San Francisco, California, US

• As part of the Zendesk Labs Leadership Team, I work across the SVP level suite to help unlock innovative messaging solutions using (and extending) the Zendesk platform.//2023 Highlights//
• Led the 0 to 1 design of an integrated Shopify commerce solution for the Zendesk app marketplace. Features included full catalog search, store location, order management and reporting. The solution was implemented with.
• Partnered with Zendesk Product Marketing, Sales and Events team to design end-to-end messaging experiences using Sunshine Conversations to drive awareness of the Zendesk omnichannel platform during customer-facing.
• Partnered with a major global consultancy offering sustainability solutions that allow companies to better comply with new or existing climate regulations. Led a design workshop to define the use cases and workflows.
• Developed an innovation lab design methodology for repeatable and scalable customer engagements. This program and accompanying body of resources was operationalized into the greater Zendesk design org as the company.
• Provided mentorship to newer designers looking to advance their knowledge and careers.

San Francisco, California, US

• Worked to enhance the Customer Data Platform, supporting all phases of the ELT process as well as integrations with Tableau and other business intelligence platforms.
• Led the design of a native WhatsApp integration for Marketing Cloud, its first new channel in three years.
• Partnered with Salesforce core team to develop audio for Trailhead and Einstein Voice.
• Led the design and documentation of an internal-facing emergency management app as a side project.
• Two patents granted.

San Francisco, California, US

• Designed analytics and data visualization for push notification activity.
• Developed a platform to enable mass deployments of Bluetooth beacons and manage the messaging capabilities of each.
• Deliverables included wireframes, high fidelity mockups, clickable prototypes, concept documentation.

• Led the initial design and user experience concept for a subscription video streaming service startup.
• Worked directly with the founder and scrum team to produce interactive prototypes to pitch for fundraising.

• Led post-acquisition rebranding of an online custom photo printing service.
• Designed, developed and managed the application implementation and front-end in a hybrid UX/PM role.
• Managed the development of a suite of consumer mobile applications supporting data sync and device security.

• Created and maintained digital assets for an online custom photo printing service.
• Developed and curated seasonal book templates and themes.
• Designed and implemented new application features in MSFT Silverlight.
• Designed and implemented landing and help page content.