Jonathon Panke Email & Phone Number

Frisco, Tx, Us

Frisco, Tx, Us

Irving, Texas, United States

- Managed and assisted multiple IT projects and rollouts targeted towards improving the Executive technology experience.- Kept abreast to new technologies and designed POC projects for selection of new videoconferencing equipment Enterprise-wide- Designed, tested and implemented new technological standards for Executive personnel.- Provide a gold standard in white glove support to C-level executives.- Created and deployed new SOPs and documentation to further efficiency and support standards.- Procured all IT equipment for C-level executives in the office.- Assisted in shaping new policies and protocols surrounding Executive Support and incident management.- Worked with multiple vendors to assist in developing new IT equipment standards company-wide.- Tested new equipment and software for implementation into the IT infrastructure.- Configured all Mac and Windows computers for end-users, ensuring a seamless start or transition to updated equipment.

Dallas, Texas, United States

- Evaluate current infrastructure and design a recommended IT infrastructure.- Assist in implementing migration from GSuite to Microsoft O365.- Administrate Webroot Enterprise Security for all endpoints.- Create and deploy documentation on IT procedures and procurement.- Procure all IT equipment based on company needs.- Set up all new users in Microsoft and Webroot Admin Consoles- Build and configure all Mac and Windows computers including installation of software and security.- Provide assistance in training current staff on technology and assisting with IT support issues as needed.

Dallas/Fort Worth Area

- Transferred from Madison, WI Foley & Lardner office to Dallas, TX to provide integration and merger support on various software & AV Applications to ensure over 300 end users a seamless technological transition to new operating systems.- Project coordinator for BToE software rollouts.- Created use case scenarios for an AI technology chatbot.- Championed several PrinterLogic implementations.- Responsible for prioritizing all Dallas office IT support tickets based on urgency, and provide hardware and software support for over 200 employees both in-person and virtually.- Assist with troubleshooting, collaborating and resolving escalated hardware and application issues from nationwide IT departments.- Create new Knowledge Documents for ticketing system database to streamline organization and effectively manage the Dallas office IT assistance requests. - Lead local office deployment for Windows 10 upgrade for the entire office with the deployment of hundreds of laptops with custom profile creation.- Coordinate with the local office to establish and maintain all technological AV components for over a thousand in-person and virtual conferences and meetings annually.- Travel nationwide to multiple Foley Offices to coordinate, collaborate and support troubleshooting assistance with various system upgrades and creative solutions.- Assist with teams across the firm in creating technical user documentation, educational classes, and various application testing for all firm users.

Madison, Wisconsin, United States

- Diagnose and recommend course of action for computers that need to be checked into the precinct for repair.- Responsible for troubleshooting minor issues for client base in multiple time slots daily - Provide unparalleled customer service and empathy during consultations.Educate customers about the work performed on their devices and provide customers with information on better performing products.

Madison, Wisconsin

- Utilized targeted diagnostic questioning to determine the root cause of computer-based application issues.- Assisted users in troubleshooting and resolving errors in 400+ applications using knowledge documents and targeted internet research.- Applied applications such as Remote Desktop, Remote Assist, CASD ticketing systems, and IP-based phone systems.- Followed all policies and protocol knowledge to escalate necessary issues in a timely fashion and maintain security procedures and rules.

Bachelor'S Degree, Computer Science

Associate'S Degree, Software Development, 3.93 Gpa