Jonathon Russell Email & Phone Number

Raleigh, North Carolina, United States

-Monitor network performance, troubleshoot issues, and ensure the availability of our Satellite and IP streaming services.-Make, run, and maintain Ethernet, serial, and other cable types to ensure proper network configuration and connectivity.-Work closely with our engineering team to resolve network incidents, ensuring minimal downtime and a seamless experience for clients.-Manage satellite streaming networks, ensuring high reliability and performance, particularly in challenging… Show more -Monitor network performance, troubleshoot issues, and ensure the availability of our Satellite and IP streaming services.-Make, run, and maintain Ethernet, serial, and other cable types to ensure proper network configuration and connectivity.-Work closely with our engineering team to resolve network incidents, ensuring minimal downtime and a seamless experience for clients.-Manage satellite streaming networks, ensuring high reliability and performance, particularly in challenging environments.-Respond to system alarms and incidents, performing corrective actions or escalating when necessary. Show less

Durham, North Carolina, United States

-Managed data entry and manipulation tasks, utilizing specialized software and Excel macros.-Implemented self-developed AutoHotKey 2.0 scripts paired with a Streamdeck to exceed department metrics by 200% and addressed communication issues in the QC / Ripping department.-Developed and updated employee procedures, transitioning to new systems using Microsoft Word and OneNote.

Portadown, Northern Ireland, United Kingdom

-Installed new hardware components and software applications on a variety of systems, ensuring proper functionality and compatibility.-Diagnosed and resolved user issues promptly and efficiently, utilizing troubleshooting techniques to address concerns with phones, laptops, tablets, and PCs.-Configured and managed user accounts within Windows environments, ensuring security protocols and access permissions were appropriately configured.-Conducted routine maintenance tasks on network… Show more -Installed new hardware components and software applications on a variety of systems, ensuring proper functionality and compatibility.-Diagnosed and resolved user issues promptly and efficiently, utilizing troubleshooting techniques to address concerns with phones, laptops, tablets, and PCs.-Configured and managed user accounts within Windows environments, ensuring security protocols and access permissions were appropriately configured.-Conducted routine maintenance tasks on network and computer systems, including connecting printers and ensuring optimal performance.-Assisted in the development and delivery of user training sessions, providing comprehensive instruction on the use of new hardware and software tools to enhance user proficiency and productivity.-Collaborated with senior IT staff to escalate and resolve complex technical issues, gaining valuable hands-on experience in problem-solving and teamwork within an IT support environment.-Documented all service requests and resolutions in a detailed and organized manner, contributing to the creation of a knowledge base for future reference and training purposes.-Proactively monitored system performance and security alerts, taking proactive measures to address potential issues and mitigate risks to network integrity and data confidentiality.-Participated in ongoing professional development opportunities to expand technical skills and knowledge of emerging technologies in the field of IT support. Show less

Associate Of Arts And Sciences - Aas, Cloud Infrastructure

Furthering my education in a field I am passionate and excited on where the future lies.

Information Technology Level 3 National Diploma, Information Technology, See Below Description

Information Technology Systems - Merit (B) Creating Systems to Manage Information - Merit (B) Using Social Media in Business - Merit (B).

Information And Creative Technology Level 2 Extended Certificate, Information Technology, See Below Description

Spreadsheet Development - Distinction (A) Database Development - Distinction (A) Website Development - Distinction (A) Games Development.