Jonathon Strutz Email & Phone Number

• Ensure construction and equipment installation meets project standards per drawings and specifications through internal audits.• Travel to onsite locations to visually inspect (audit) equipment to ensure correct specifications and installation locations.• Communicate with management and members of all teams involved within the construction project as needed.• Cross referenced (QAQC) data in Procore, BIM 360, e-Builder, and Smartsheets to ensure correct attributes on installed equipment.• Report deviations to Facebook and BGIS management to determine best course of action for remedying.• Worked closely with Facebook MPCs and general contractors to ensure project progress and accuracy of campus retrofits and new construction.• Helped in development of current processes and systems for audits and QAQC for the BGIS global team.• Provided daily correspondence of construction progress to Facebook and BGIS management teams.• Developed strategic component development plans to support future projects.• Broadened improvement initiatives, troubleshooting problems for corrective action.• Authored detailed work plans to meet business priorities and deadlines.

• Ensure PV systems design & installations meet company standards, per drawings and project specifications.• Inspect multiple utility grade solar projects throughout different construction phases, adhering to drawing design specifications.• Administered inspections with reporting procedures and photo documentation in Procore, BOX, and Viewpoint.• Identify, analyze, monitor, and control project risks and report to management.• Communicate with management and members of all teams involved within the construction project as needed.• Travel to project sites to oversee construction, advise customers, and occasionally assist with service of product.• Demonstrate that subcontract work is executed in accordance with designs and contracts.• Control daily correspondence with subcontractors and advise project management teams on scheduling and timelines of work.• Developed documentation control system that led to satisfying MC, SC, FC, utility audits, inspections, and punch lists.• Provided support for document controls and worked with contract documents.• Proofread filenames, titles, and submittal details to streamline submittal and avoid rejection.

Bend, Oregon Area

• Certified in High Velocity-Continuous Process Improvement.• Led Emergency Response Team (ERT) as the Lead Technician (Incident Commander).• Accelerated the implementation and development of procedure re-writing and improvement, training, and expansion of electrical test procedure/processes.• Composed/implemented training procedures for test department.• Bolstered construction of the bio-sensor lab.• Executed 5s design and tactics for department and site wide improvements.• Certified Hazmat Technician.• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

• Constructed microchip wafers using poly, contact, and 1000-degree phos deposition processes.• Diagnosis of wafer and diffusion furnace failure.• Engineering testing to ensure tool capabilities.• Produced microchips with Matronix and Faith Loader wafer loading systems.• Carried out continuous process improvement in eliminating waste using Lean tactics.• Set and adjusted both computerized and mechanical equipment controls to regulate power level, temperature, vacuum, and rotation speed of furnace.• Studied work orders, instructions, formulas, and processing charts to determine specifications and sequence of operations.• Controlled semiconductor processing cycles through manipulation of valves, switches, buttons, and key commands.• Created plans and communicated deadlines to ensure projects were completed on time.

Central Oregon

• Oversaw coordination of social events with management and marketing team.• Coordinated insurance, permits and liability of event booth at social events and festivals.• Represented The Bulletin brand at events and business to business gatherings.• Established exciting and dynamic sales campaigns.• Forecast annual and monthly audience growth using analytics and data-based methods.• Designed e-mail, social media, and print advertising campaigns.• Led weekly promotions meeting to discuss future marketing and promotional opportunities with management team.

• Promoted to Quality Technician in May 2010.• Developed and crafted manufacturing procedures for expansion.• Managed people, processes, and tools on residential manufacturing line.• Certified in Lean by OMEP.• Investigated defects in processes, tools, parts, and people to ensure highest the quality solar inverter on the market.• Tracked defects and trends in defects using analytics and data driven techniques.• Hosted bi-weekly quality meetings explaining the defects and suggestions of how to remedy the issue with engineering team.• Made recommendations on ways to improve testing procedures, production processes and training.• Sampled materials and products to conduct in-depth measurements and tests.• Evaluated results against design standards and compliance requirements.

• Advised Bulletin newspaper carriers on ways to excel with delivery of the newspaper and outstanding customer service.• Handled escalated calls as a manager from the customer service representatives.• Spoke with customers over the phone and in person on ways to improve their home delivery.• Negotiated and managed newspaper carrier contracts.• Delivered newspaper when route was open within district.• Designed ways to improve overall customer satisfaction using incentives and promotions for the carriers.• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.• Monitored and maintained high level of on-time delivery reliability service and performance.• Drove operational improvements which resulted in savings and improved profit margins.

Bend, Oregon, United States

Delivered dynamic customer service over the phone to LifeWise of Oregon and Washington customers, Medicare and Medicaid recipients, and doctor offices in a call center setting. Deescalated calls using empathy and understanding with frustrated customers to solve their problems. Controlled paperwork between customers and doctors in a highly sensitive document area. Assisted customers on what services will fit them best based on their budget and health concerns. Made cold calls to customers to do an analysis on their plan to ensure they were not paying for something they did not need. Aided fellow representatives with questions or concerns they may have had during a call.

Redmond, Oregon

Delivered exception customer service to T-Mobile customers over the phone in a call center setting. Assisted customers with phone plane changes, turning their service on and off, rate plan analysis to determine the right plan for them and their family, and a multitude of other inquiries from T-Mobile customers. Alleviate customer frustration using empathy and understand to ensure we work together to solve their problem. Sold T-Mobile products over the phone during customer inquiries. Escalated calls to the appropriate management or escalation team when necessary. Worked with fellow representatives and management in assisting others with customer concerns.