Jonathon Strutz Email & Phone Number

• Ensure construction and equipment installation meets project standards per drawings and specifications through internal audits.
• Travel to onsite locations to visually inspect (audit) equipment to ensure correct specifications and installation locations.
• Communicate with management and members of all teams involved within the construction project as needed.
• Cross referenced (QAQC) data in Procore, BIM 360, e-Builder, and Smartsheets to ensure correct attributes on installed equipment.
• Report deviations to Facebook and BGIS management to determine best course of action for remedying.
• Worked closely with Facebook MPCs and general contractors to ensure project progress and accuracy of campus retrofits and new construction.

• Ensure PV systems design & installations meet company standards, per drawings and project specifications.
• Inspect multiple utility grade solar projects throughout different construction phases, adhering to drawing design specifications.
• Administered inspections with reporting procedures and photo documentation in Procore, BOX, and Viewpoint.
• Identify, analyze, monitor, and control project risks and report to management.
• Communicate with management and members of all teams involved within the construction project as needed.
• Travel to project sites to oversee construction, advise customers, and occasionally assist with service of product.

Bend, Oregon Area

• Certified in High Velocity-Continuous Process Improvement.
• Led Emergency Response Team (ERT) as the Lead Technician (Incident Commander).
• Accelerated the implementation and development of procedure re-writing and improvement, training, and expansion of electrical test procedure/processes.
• Composed/implemented training procedures for test department.
• Bolstered construction of the bio-sensor lab.
• Executed 5s design and tactics for department and site wide improvements.

• Constructed microchip wafers using poly, contact, and 1000-degree phos deposition processes.
• Diagnosis of wafer and diffusion furnace failure.
• Engineering testing to ensure tool capabilities.
• Produced microchips with Matronix and Faith Loader wafer loading systems.
• Carried out continuous process improvement in eliminating waste using Lean tactics.
• Set and adjusted both computerized and mechanical equipment controls to regulate power level, temperature, vacuum, and rotation speed of furnace.

Central Oregon

• Oversaw coordination of social events with management and marketing team.
• Coordinated insurance, permits and liability of event booth at social events and festivals.
• Represented The Bulletin brand at events and business to business gatherings.
• Established exciting and dynamic sales campaigns.
• Forecast annual and monthly audience growth using analytics and data-based methods.
• Designed e-mail, social media, and print advertising campaigns.

• Promoted to Quality Technician in May 2010.
• Developed and crafted manufacturing procedures for expansion.
• Managed people, processes, and tools on residential manufacturing line.
• Certified in Lean by OMEP.
• Investigated defects in processes, tools, parts, and people to ensure highest the quality solar inverter on the market.
• Tracked defects and trends in defects using analytics and data driven techniques.

• Advised Bulletin newspaper carriers on ways to excel with delivery of the newspaper and outstanding customer service.
• Handled escalated calls as a manager from the customer service representatives.
• Spoke with customers over the phone and in person on ways to improve their home delivery.
• Negotiated and managed newspaper carrier contracts.
• Delivered newspaper when route was open within district.
• Designed ways to improve overall customer satisfaction using incentives and promotions for the carriers.

Bend, Oregon, United States

Delivered dynamic customer service over the phone to LifeWise of Oregon and Washington customers, Medicare and Medicaid recipients, and doctor offices in a call center setting. Deescalated calls using empathy and understanding with frustrated customers to solve their problems. Controlled paperwork between customers and doctors in a highly sensitive.

Redmond, Oregon

Delivered exception customer service to T-Mobile customers over the phone in a call center setting. Assisted customers with phone plane changes, turning their service on and off, rate plan analysis to determine the right plan for them and their family, and a multitude of other inquiries from T-Mobile customers. Alleviate customer frustration using empathy.