Jonathon Tillman Email & Phone Number

Palmerton, Pennsylvania, United States

• Provide level II technical support for commercial customers to troubleshoot and resolve problems involving cable internet, VOIP, DSL, email and web. Monitor and proactively respond to network service outages to.
• Monitor and respond to core and customer network service outages and issues, involving taking ownership and following through to resolution
• Coordinate and communicate with partners, Service Providers, Vendors, and Field Service Personnel to troubleshoot and resolve service outages.
• Regularly communicate with customers through follow-up calls to ensure resolution of service problems

Allentown, Pennsylvania, United States

• As part of a hospital expansion project, I was contracted to assist in the building and deployment of PC desktops, laptops and associated peripherals at newly opened sites. Which include, mouse and keyboard, document.
• Collaborate in the staging and setup of computers and devices at newly constructed hospitals and clinics, resulting in increased productivity and efficiency within the hospital organization.
• Coordinate with other departments within the hospital to resolve complex problems with OS and software, resulting in finishing tasks and maintaining accuracy of deployed systems.
• Develop relationships with hospital staff to ensure equipment is deployed and set-up correctly, resulting in the satisfaction and maintenance of morale within the hospital environment.

Flemington, NJ & Allentown, PA

• Operated an electric stand-up forklift to receive and organize pallets of merchandise throughout the warehouse. Received deliveries and checked shipments against packing list to ensure accuracy. Ensured the store is.
• Connected with diverse clientele to locate and retrieve product while providing product information as required.
• Organized, staged and stocked product in high pressure environment while adhering to tight deadlines.
• Completed daily goals on an individual basis while establishing strategies to complete challenging tasks and adhering to company policies.

Bethlehem, PA

• Collaborated as part of a team of six Technical Dress Rehearsal (TDR) Analysts, configured the Epic system in preparation for software installation. Tested devices that integrate with Epic in the weeks prior to.
• Visited sites to conduct walkthroughs; surveyed devices, identified gaps, determined requirements, procured/deployed new devices, performed Epic application build and executed the TDR while demonstrating strong.
• Developed experience coordinating deployment and testing of Business Continuity Access (BCA) PCs in large hospital and ambulatory care settings with hundreds of BCA PCs while displaying ability to take direction in a.
• Adhered to HIPPA privacy and security rules while working within the healthcare facility which resulted in the protection of sensitive patient data.
• Provided deskside support to help resolve technical problems, resulting in reduced downtime for end users.
• Coordinated and tested networks and peripherals while documenting results in the SharePoint database, resulting in accurate record keeping as the project progressed.

Macungie, PA

• Hired to lead the migration of data and upgrade operating systems to Windows 7. Delivered seamless transition by ensuring software and hardware compatibility with the new operating system. Also assisted in.
• Managed the progress of multiple projects/initiatives involving multiple stakeholders assuring on-time completion and adherence to strategic initiatives.
• Made minor hardware upgrades to existing machines to support the new operating system, saving the company additional capital investment.

Coopersburg, PA

• Served as part of a team that migrated more than 500 machines from Windows XP to Windows 7 in multiple U.S. locations and the Caribbean. Acted as a liaison between end-users and the implementation coordinator.
• Quickly troubleshot workstations after remote upgrades, correcting licensing and settings-related issues.
• Collaborated remotely with counterparts in Puerto Rico to execute hardware upgrades required to support new systems.

Palmerton, PA

• Served as first point of contact for customers to receive technical assistance. Answered questions and resolved a wide variety of computer problems through troubleshooting methods relative to dial-up, DSL and cable.
• Logged call notes, conversations, remedial actions, and transactions in PenTeleData ticketing system maintaining consistency and accuracy.
• Demonstrated the ability to multitask in a high call volume, fast-paced environment to resolve complex network problems in a timely manner while representing the company’s product and reputation.
• Functioned independently and/or as part of a team while executing networking concepts with the ability to explain complex topics in easy-to-understand language to non-technical customers.
• Displayed the ability to retain new concepts quickly and adapt to a changing technical industry which resulted in being accurate and effective in solving network problems.

Bachelor Of Science - Bs, Network Operations And Security

Diploma, It System Administrator

A.A.S., Radio And Television Production

Activities and Societies: Deans list