Jonathon V. Email & Phone Number

El Segundo, Ca

▪ Active project participation rolling out Sales Cloud instance and related integrations▪ Responsible for ongoing system functionality, maintenance, accessibility, and updates▪ Resolution of technical issues through debugging, research, managing incidents, and user requests▪ Customized fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards▪ Primary point of contact for Sales Cloud users▪ Assist in training new users, and growing the Salesforce skill set across the organization

Los Angeles, Ca

▪ Provided daily support for the management of their Salesforce instance ▪ Maintained data quality by identifying and merging duplicate records▪ Delivered Salesforce training sessions to new and existing end-users▪ Developed ad-hoc reports as requested by Sales users▪ Experienced in moving change sets from lower environments to production

Pasadena, Ca

▪ Simultaneously managed multiple Salesforce projects from inception to completion ▪ Helped clients drive adoption of Salesforce Lightning▪ Coached and trained clients so they are able to maintain their systems long-term▪ Documented and analysed business processes and requirements

Gardena, Ca

▪ Set up new users by configuring custom profiles, permission sets, and object settings ▪ Managed ongoing support request and administrative needs of users▪ Implemented Visualforce pages for registering new volunteers▪ Researched, compared and enabled 3rd party offerings using the AppExchange▪ Self-directed learning, problem solving, and researching of system issues

Madison, Wisconsin Area

▪ Set-up and prepped dining areas to ensure they were cleaned and organized prior to opening hours▪ Partnered collaboratively with executive chef to plate dishes and prepare for serving▪ Adjusted dishes according to customers’ dietary restrictions; managed intricate requests and providedhigh-quality dining experience for guests

Madison, Wisconsin Area

▪ Set up operated video projectors and configured sound systems prior to meetings and presentations▪ Performed testing of sound levels, network connectivity, and general troubleshooting for audio/visualequipment▪ Facilitated recordings and ensured equipment was disassembled and stored properly

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General

Certified IT Helpdesk Administration (2012)

Ranger, System Administration