Jonathon Vercher Email & Phone Number

Houma, Louisiana, United States

Houma, Louisiana, United States

• Manage and support contracted business computers• Provide consult and installation on all new company IT equipment and workstations• Maintain company’s Microsoft Office 365 tenant; administer company's SharePoint lists and sites• Create PowerAutomate scripts and PowerApp applications to increase role and services efficiency• Provide QuickBooks administration and IT support• Provide VCIO consultation for future IT scalability

Houma, Louisiana, United States

• Administered, created documentation, and provided support for all company used software• Administered and provided support for Microsoft Office 365 tenant• Administered, maintained, and provided support for VOIP system• Maintained company's Sharepoint lists and sites• Created and supported Microsoft PowerAutomate scripts and PowerApp applications• Worked with contracted IT Support and 3rd-Party Vendors to ensure systems maintained daily operable status for maximum company uptime• Worked with IT Director on all new implemented systems to ensure proper handoff and training

Cedar Park, Texas, United States

• Fulfilled all assigned client projects with completeness, documentation, and future considerations• Provided Tier 3 support and facilitated client projects• Facilitated all ticket escalations; post-escalation, ticket resolution training• Managed multiple client environment stacks (ex. legal, medical, etc.)• Ensured client environment stability using best practices• Administered various client services (ex. cloud apps/services, O365, SharePoint, etc.)• Worked with LOB vendors to ensure all client environments were up-to-date or prepped for future scaling• Recovered client data/emails using BDR solutions• Managed Sophos firewalls for clients; including, but not limited to: ports, rules, services, vpn connections, etc.

Baton Rouge, Louisiana

• Maintained company database• Built custom Microsoft Excel UI-driven workbooks, macros, and reports for company decision-making and employee role efficiency• Created/updated processes and systems using data-driven calculations and projections• Helped reduce overall company costs by creating standards for data-collection and implementing them at the Operations level• Trained internal operator candidates/new hires on company database and systems • Provided Help Desk assistance to all corporate and franchisee locations/operators• Assisted with internal IT issues that weren’t assigned to vendor IT support

Austin, Texas

• Fulfilled all assigned client projects with completeness, documentation, and future considerations• Provided Tier 3 support to ROC (Help Desk)• Assisted ROC with ticket escalations; post-escalation, ticket resolution training• Filled ROC Team Lead role during position turn-over• Traveled to client locations (out of state) for new location on-boarding and turn-ups• Helped manage company COLO; hosting client backups, networks, and VMs• Handled escalated/after hours, on-site client troubleshooting

Opelousas, Louisiana

• Provided on-site and remote Tier 2/3 IT support• Managed/assigned all service tickets• Assisted project manager with project scopes and timelines• Ensured day-to-day services were provided in an efficient and timely manner• Served as escalation/mentor source for other technicians• Managed assigned/individual clients projects• Installed, maintained, and troubleshot client IT equipment• Configured/managed client firewalls and networking equipment• Provided domain support to clients (AD, DNS, GPO)• Prepared all customer hardware for efficient on-site installation• Created documentation for all new products/services

New Orleans, Louisiana

• Assisted bartenders during bar backing shifts• Ensured customer friendly/satisfactory environment• Managed day-to-day operations during assigned shifts• Provided end-of-day reports to corporate office• Trained all bar backs• Ordered/stocked restaurant liquor room

New Orleans, Louisiana

• Provide on-site and remote IT support• Manage company’s backup services (Enveloc and eFolder)• Assist with all help desk issues• Advise other help desk technicians• Manage assigned client projects• Perform network administrator visits• Install, maintain, and troubleshoot client IT equipment• Maintain client firewalls and network equipment• Provide domain support to clients (AD, DNS, GPO)• Improve video surveillance product knowledge for clients• Incorporate prior IT experience into growing company

Deville, Louisiana

• Managed day to day operations• Bid all company jobs• Built and installed DVR computer systems• Designed security system layouts• Installed surveillance equipment in commercial vehicles• Provided technical support to DVR users• Rebranded and marketed company

Metairie, Louisiana

• Managed multiple small to medium company projects• Managed help desk and provided support to other departmental coworkers when faced with case uncertainty• Assisted third-party vendors with Axway Secure Messenger/Cisco Phone Systems• Installed/replaced/updated all company workstations• Maintained multiple company servers• Provided help desk support to company branches• Trained employees on BlackBerry, iPad, and iPhone usage• Troubleshot minor communication/network problems

Deville, Louisiana

• Built and installed DVR computer systems• Designed security system layouts• Provided technical support to DVR users

Carencro, Louisiana

• Managed employee’s business computers• Installed all company equipment and workstations• Maintained company’s server• Ordered PCs/repair parts for company• Used troubleshooting skills to facilitate daily operations