Projects completed:Design and implementation of a replacement data storage and backup architecture utelising NettApp.WAN, Internet Gateway & VPN migration.After identifying potential annual cost saving of 30k I migrating inter site links and internet connectivity from BT (through outsourcer Atos) to Virgin. It was necessary to move the organisations primary internet gateway from a shared managed solution in the Atos datacenter in house as well as the VPN solution. To the existing solution I added URL filtering, integrated threat control & QOS.Data warehouse and EDIThis project naturally divided itself in half. I was in charge of the building of a full data warehousing system and EDI messaging system on top of the existing Siemens system. For this I fulfilled several sub roles as in house technical lead and primary contact with Siemens. I took the project from initial examination of M&S requirement, mapping of current business practices, planning, and creation of project functional specification though to delivery.Creation of virtualisation environment (VM ESXi 4.1)Implemented Sophos enterprise antivirus (multi-site) and rollout of the client to 500 devices.Setup of WSUS servers and rollout of 2 years backlog of updates.Other activates include: Budget writing, long term and strategic planning, crisis management, contract negotiations, support to 3rd line, identification of single points of failure, group policy creation and administration, creation of logon scripts, managing contractors, SAP admin and advising to purchasing manager on phone system renewal.

Extended to Rolling Contract)Providing desktop support to Oldham council as part of a private partnership. Troubleshooting software and hardware issues remotely and desk side over 100+ sites spread aroundOldham. Equipment refreshes active directory (AD) account management. Blackberryconfiguration and management with Blackberry manager. For a fuller example of my skill sets please see previous assignments.

A senior desktop support role in an academic environment with a strong customer careethos. During my time with the organisation my roles have encompassed front line remoteand desk side support locally and at remote sites but concentrated on second line andproject work. I was supporting a large number of software products from the standardMicrosoft office suite to bespoke and highly customised MIS and financial systems. Iperformed Active directory administration and configuration including user administration,writing and rolling out group policies for many purposes, including installing MSI’s thatI customised. I was largely responsible for a Desktop role out with a team of 3 tempsreporting to me. For this I created the image and supervised the imaging of the PC’s usingGhost. I also supervised the role out of the hardware to the user’s desks and classrooms.During this assignment I was constantly available to members of my own and other teams toprovide technical advice within my areas of expertise and, in the case of the helpdesk,the mentoring of more junior members of staff.Supervising and mentoring a small team (of 3) through a major project. Mentoring 1st line team members. Software: Standard Microsoft, Ghost. MacAfee. Aptos, Adobe, Macromedia Bacway IP (BACSsoftware) Gola, MyPC and many more...Hardware: Install, Support trouble shooting maintenance and upgrade. Desktop OS: Windows XP, 2000, NT, (limited Linux and Mac support)Server OS: Server 2000/2003 Exchange 2003, AD (Active Directory), VMware (Virtual MachineServer Vitalisation) ,WebsenseNetworking; Trouble shooting and fault diagnosis. VMware Ghost image creation for major role-outs. Group policy creation and deployment to deploy software and workstation configuration.MSI tweaking and Transforms and package creationIndependent support of remote sites with limited connectivity. Communicating with and supporting all levels of the organisation.

This was my second Contract for this Client. This time I was split between Desktopsupport, cabling and a roll-out of new PC’s and a re-imaging of there existing studentPC’s. Software: Standard Microsoft, Pegasus Mail, Symantec Ghost, Bespoke, Legacy. Hardware: Install, Support trouble shooting, maintenance and upgrade. Desktop OS: Windows XP, 2000, NT Server OS: Novell NDS, Server 2000/2003 Exchange 2003 AD Networking: VLAN, Cabling, Fault diagnosis. Role-Out: Standardised image, Novell client, MacAfee Enterprise 8

extensions) Providing Desktop Support in a highly procedure driven ITIL banking environment to a wideuser base. This was both remotely and face to face. This highly specialised Wintelenvironment uses a standard image with almost all applications running from an Applicationserver. Software: Standard Microsoft, Bespoke and legacy. MacAfee Enterprise 8, Hardware: Install, Support trouble shooting maintenance and upgrade. Desktop OS: Windows XP, 2000. Server OS: Microsoft Server 2000/2003 Exchange 2003 AD Networking: VLAN, Cabling, Fault diagnosis. TCP/IP Role-Out: MacAfee Enterprise 8

National rollout project UK wide. This was a short-term contract by its nature Installingconfiguring and troubleshooting a PC/Laptop and VPN solution on a different site each day.The VPN was via a RSA Secure Token. CO-OP Group, Manchester 24th April to 22 December 2006 (Contract 4 extensions) During my time at the CO-OP I was responsible for provided a mixture of user and projectsupport. The environment was a mixture of NT4/ 2000 / and 2003 domains distributedthroughout the UK, in addition to 1400 retail outlets on semi autonomous networksconnected via ISDN. Initially, my prime responsibility was to provide second line and desktop support to themain corporate complex in Manchester. This was done locally as well as remotely wherepossible. I was also responsible for floor walking after the domain switch over toovercome any problems. Server OS: Windows Server 2003/2002 NT4 Software: Microsoft Office (all versions), Lotus Notes, Quest, Bespoke, Legacy. Desktop OS: Windows XP, 2k, 98. Networking: LAN cabling, DHCP, DNS, wireless, WAN, VPN, RAS Role-Out: Active Directory (merging 7 domains in to one) Remote Management: Altiris Carbon Copy, VNC, pcAnyware. Antivirus: MacAfee; Enforcing the acceptable use policy using SurfControl Later, I was responsible for creating and maintaining documentation to support the retailstores and Active Directory (AD) migration. I provided input and guidance into the activedirectory project including helping to finalise the delegation model, OU structure,trouble shooting Group Policy (GP) and security permissions.

During my time at the CO-OP I was responsible for provided a mixture of user and project support. The environment was a mixture of NT4/ 2000 / and 2003 domains distributed throughout the UK, in addition to 1400 retail outlets on semi autonomous networks connected via ISDN. Initially, my prime responsibility was to provide second line and desktop support to the main corporate complex in Manchester. This was done locally as well as remotely where possible. I was also responsible for floor walking after the domain switch over to overcome any problems. . Server OS: Windows Server 2003/2002 NT4 . Software: Microsoft Office (all versions), Lotus Notes, Quest, Bespoke, Legacy. . Desktop OS: Windows XP, 2k, 98. . Networking: LAN cabling, DHCP, DNS, wireless, WAN, VPN, RAS . Role-Out: Active Directory (merging 7 domains in to one) . Remote Management: Altiris Carbon Copy, VNC, pcAnyware. . Antivirus: MacAfee . Enforcing the acceptable use policy using SurfControl Later, I was responsible for creating and maintaining documentation to support the retail stores and Active Directory (AD) migration. I provided input and guidance into the active directory project including helping to finalise the delegation model, OU structure, trouble shooting Group Policy (GP) and security permissions

my time at Emerson I provided 1st, 2nd and some 3rd line support to a user base of700. This was a remote and roaming support role with a heavy hands on element. Emersonruns a Windows 2000 Active Directory (AD) with a mixture of Server 2000 and Server 2003Exchange 2000 with some Unix systems. During my contract I troubleshot, and reconfiguredServer 2000 / 2003 and XP/ Windows 2000 and Administered the AD. Server OS: Windows Server 2000/2003 Exchange 2002 Software: Microsoft Office (all versions), Auto Cad, Bespoke, Legacy. Hardware: Support trouble shooting maintenance and upgrade. Desktop OS: Windows XP, 2000 (some Apple) Networking: LAN WAN wireless, VPN, RAS, Role-Out: Standardised image and custom builds of Desktops and laptops. Backup: BrightStor ARCserve. PBX : Philips SOPHO ErgoLine. Remote Management: VNC, PC Anywhere.

Contract 2 extensions) I provided desktop support for what is thought to be the largest Novell NDS in Europe. Inaddition, I was also almost solely responsible for providing support to a building runninga mixture of a separate Server 2000 domain and the main NDS. Software: Standard Microsoft, Pegasus Mail, Bespoke, Legacy. Hardware: Support trouble shooting maintenance and upgrade. Desktop OS: Windows XP, 2000, NT Server OS: Novell, Server 2000/2003 Exchange 2003 Networking: VLAN, Cabling, Fault diagnosis. Role-Out: Standardised image, Novell client, MacAfee Enterprise 8

Mobile 7th March - 1st April 2005 I was contracted to Northern Foods to provide cover 2nd// 3rd line support until the endof the financial year. During this time I was a mobile support engineer supporting serverand desktop software and hardware backfilling for a domain rollout project. Whilst at Northern Foods I provided onsite support for NT, Windows 2000 and 2003 Servers.I also supported Exchange 5.5, 2000 and 2003 as well as providing onsite support fordesktop hardware and software. This was done in an environment with 20+ domains over 15sites. I troubleshot both TCP/IP and Token Ring Network over Ethernet and fibre problemsincluding tracking down the source of packet storms and dealing with a power outage causedby a faulty UPS and an outage caused by a faulty fibre extender. I installed and supported the installation of SAP and Citrix Met frame clients. I was responsible for troubleshooting a legacy AS400 based clocking system.

Contract 2 extensions) Bridge College is a mixed server environment with Novell 6.5 server, Windows 2000 serverand Exchange 2000 mail server. This is in addition to a small wholly separate Server 2000and XP Professional desktop domain. I provided Bridge College with system and user support(1st to 3rd Line) as the sole provider of I.T. services. On my arrival, there was a requirement to standardise documentation, policies andprocedures. I begun by standardising the platform and rolled out MacAfee Enterprise Anti-Virus across the organisation. At the end of the initial contract, it became clear that amajor redesign of the systems was necessary; As such, a contract extension was granted toprovide an extended handover period and rebuild time. During the remainder of my time at Bridge College I was involved in the majorrestructuring and overhaul including: Major virus and spy-ware clean up Role out of standard AV Reconfiguring Cisco router. Migration from static IP addresses to DHCP Support of none standard and bespoke application. Data cabling Role out of Service Pack 2 for XP Laptop Role out

I was brought in to provide 2nd and 3rd line support during an NT to XP role out and back office (Server) refresh project for associated Octel. This involved working within a team of four, supporting a user base of 600 users across 3 physical sites. Whilst at Octel I administered the domain using Exchange Manager, User/Server Manager and Active Directory. During the three month transitional stage between NT Server and Server 2003, I was solely responsible for user account management and access rights within active directory. Applications on site included, Microsoft Office 97 and 2003, Adobe (Suite), Auto Cad, ScanLink, PaperPort, Sage 10, Oracle, McAfee, Maximo, as well as many bespoke applications including some emergency systems. These systems were administered using a mixture of remote tools such as Altiris, SMS and Remote Desktop. In addition I was responsible for the installation and configuration of existing and additional network printers including assigning IP addresses and setting the DNS fully qualified domain names.