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Jonathan Au Email & Phone Number

Senior IT Support Engineer at Oracle at Oracle
Location: New York City Metropolitan Area, United States, United States 12 work roles 2 schools
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Current company
Oracle
Role
Senior IT Support Engineer at Oracle
Location
New York City Metropolitan Area, United States, United States

Who is Jonathan Au? Overview

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Jonathan Au is listed as Senior IT Support Engineer at Oracle at Oracle, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Au.

Jonathan Au previously worked as Senior IT Support Engineer, Oracle Enterprise Engineering at Oracle and Senior Customer Support Technician, Oracle Advertising End User Services at Oracle. Jonathan Au holds Bachelor'S Business Administration, Computer Information Systems from Baruch College.

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Oracle

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Profile bio

About Jonathan Au

Result-oriented professional with over twenty years work experience dedicated to maintaining the highest quality of service in a proficient and compassionate manner. Detailed oriented team player, professional friendly demeanor, ability to work in a fast paced environment, ability to work independently and recognize priorities. Excellent communication and follow up skills.

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Jonathan Au's current company

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Oracle
Oracle
Senior IT Support Engineer at Oracle
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12 roles

Jonathan Au work experience

A career timeline built from the work history available for this profile.

Senior It Support Engineer, Oracle Enterprise Engineering

Current
Oracle

Austin, Texas, US

  • On AI Service Desk Knowledge Team to help Oracle Generative AI perform better one utterance at a time
  • Continued ability to perform remote support (Zoom)
  • Provide Tier 1 and Tier 2 Support (Slack, Zoom, Phone)
  • Provide Mac / Windows hardware and software support
  • Assist with Resetting SSO and VPN User Passwords
  • Troubleshoot VPN Login Issues
Jun 2022 - Present

Senior Customer Support Technician, Oracle Advertising End User Services

Oracle

Austin, Texas, US

  • Continue to manage my time effectively and get my job-related tasks completed in a timely fashion during COVID-19 work from home
  • Ability to setup and ship (schedule pickup) computer systems out to clients using company shipping carrier (FedEx)
  • Continued ability to perform remote support (Zoom)
  • Continue to work with my team to get what I need in stock at home
  • Continue to develop and maintain additional Zsh and Bash shell scripts to assist with various Mac setups
  • Provide ongoing Zsh and Bash shell script training and support to team
Jun 2019 - May 2022

Customer Support Technician, Oracle Advertising End User Services

Oracle

Austin, Texas, US

  • Develop and maintain Bash shell scripts to assist with Mac setup
  • Setup and deploy macOS laptop systems
  • Assist in Onboarding and Offboarding
  • Provide Mac hardware and software support
  • Provision Network User Accounts on Active Directory Server
  • Reset Active Directory Network User Passwords
Mar 2018 - May 2019

Principal

Current
Mount Olympus Consulting
  • Provide Mac hardware and software support
  • Work with Microsoft Office
  • Setup and Troubleshoot Adobe CC, Google G-Suite
  • Setup and Troubleshoot Email on iOS / Android Device
  • Coordinate support with third-party service providers
  • Configure and troubleshoot macOS desktop and laptop systems
Oct 2017 - Present

It Administrator

Paperless Post

New York, NY, US

  • Provision and Deprovision Network User Accounts on Active Directory Server
  • Provision and Deprovision Universal Type Client Font Management Users
  • Joining and Binding to the Corporate Domain in Active Directory Environment on macOS and Windows
  • Reset forgotten passwords and locked Active Directory accounts
  • Provision and Deprovision Sketch, Evernote, Skitch, Zeplin, Adobe CC, Microsoft Office 365 Licenses
  • Provision and Deprovision Cisco IP Phone Account Numbers via ShoreTel Sky
Nov 2016 - Oct 2017

Mis Level Ii Analyst

Mediabistro

New York, NY, US

  • Project Manager for Cisco IP Phone Migration
  • Provide Macintosh hardware and software support
  • Coordinate Level 3 support with third-party service providers
  • Provision / Deprovision Active Directory Network Users on AD Server
  • Provision / Deprovision Microsoft Exchange E-Mail Accounts via Rackspace
  • Provision / Deprovision Universal Type Client Font and K4 Workflow Management Users
Nov 2014 - Oct 2016

Level 2 Senior Analyst

Condé Nast Publications / Parade Publications (Magazine)

New York, NY, US

  • Provide Level 2 Macintosh desktop hardware and software support
  • Image OS X desktop and laptop systems via Apple NetBoot network server
  • Configure and troubleshoot OS X desktop and laptop systems
  • Map printers via Host Names and Apple Bonjour protocol
  • Install operating system and various software updates as needed
  • Joining and Binding to the Corporate Domain in Active Directory Environment on OS X
May 2003 - Nov 2014

Macintosh Support Specialist

Parade Publications (Magazine)

New York, NY, US

  • Macintosh desktop hardware and software support
  • Install, configure, troubleshoot Mac OS 9 and OS X computer systems
  • Install, configure, troubleshoot Mac file servers
  • Install, configure, troubleshoot Mac OS X Apache Web Server
  • Setup and Manage E-mail Accounts on QuickMail E-mail Server
  • Maintain and Troubleshoot Company Intranet Web Portal
Jan 2000 - May 2003

Level 2 Desktop Support

Warner Bros. Entertainment Group Of Companies (Dc Comics)

Burbank, CA, US

  • Provide Level 2 Macintosh desktop hardware and software support
  • Maintain and troubleshoot AppleShare Local Area Network
  • Install, configure, troubleshoot Apple Mac OS 9 desktop and laptop systems
  • Maintain and monitor nightly backup procedures of the network file servers
  • Enable (patch) network ports for connectivity
  • Open and Close Trouble Tickets in Remedy Help Desk System
Aug 1998 - Dec 1999

E-Mail Administrator

National Audubon Society

New York, NY, US

  • Install Lotus cc:Mail server on Windows NT Server
  • Maintain and troubleshoot multiple Lotus cc:Mail Post Offices and cc:Mail routers
  • Maintain and troubleshoot Lotus Link to SMTP server
  • Maintain and troubleshoot AppleShare Local Area Network
  • Maintain and monitor nightly backup procedures of the network file servers
Jan 1997 - Aug 1998

Macintosh Desktop And Network Support Specialist

National Audubon Society

New York, NY, US

  • Provide Macintosh desktop hardware and software support for local and mobile users
  • Install and deploy new Mac hardware
  • Maintain and troubleshoot of Mac hardware and software
  • Maintain and troubleshoot company network
May 1995 - Dec 1996

Kiosk Developer / Computer Lab Technician

Baruch College

New York, NY, US

  • Develop and maintain campus electronic kiosk system
  • Provide Macintosh desktop hardware and software support in school computer lab
  • Maintain and troubleshoot of Mac hardware and software
  • Maintain and troubleshoot campus network
Jan 1994 - May 1995
2 education records

Jonathan Au education

Bachelor'S Business Administration, Computer Information Systems

Baruch College

High School Diploma

Seward Park High School
FAQ

Frequently asked questions about Jonathan Au

Quick answers generated from the profile data available on this page.

What company does Jonathan Au work for?

Jonathan Au works for Oracle.

What is Jonathan Au's role at Oracle?

Jonathan Au is listed as Senior IT Support Engineer at Oracle at Oracle.

Where is Jonathan Au based?

Jonathan Au is based in New York City Metropolitan Area, United States, United States while working with Oracle.

What companies has Jonathan Au worked for?

Jonathan Au has worked for Oracle, Mount Olympus Consulting, Paperless Post, Mediabistro, and Condé Nast Publications / Parade Publications (Magazine).

How can I contact Jonathan Au?

You can use AeroLeads to view verified contact signals for Jonathan Au at Oracle, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Au attend?

Jonathan Au holds Bachelor'S Business Administration, Computer Information Systems from Baruch College.

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