-Acted as the lead MicroStrategy architect and report developer in 10+ Business Intelligence projects, which delivered high quality dashboards and reports critical to Ryder’s operations.-Designed physical and logical data models for the MicroStrategy projects with the collaboration of the ETL developers.-Worked closely with clients/business users across all segments of Ryder to understand the business needs and provided solutions in the forms of user friendly reports.-Served as the subject matter expert of MicroStrategy Administrator tools such as Enterprise Manager and Narrowcast Server.-Successfully upgraded the MicroStrategy environments from version 8.1.1 to 9.0.-Managed a team of off-shore MicroStrategy developers by assigning tasks and overseeing all aspects of the worked performed. -Assisted the Enterprise Warehousing team by leveraging in-house technologies to reduce overall cost and time of a project's life-cycle.

-Provided technical support for MicroStrategy's Business Intelligence product suite and its underlying technologies.-Prioritized and communicated product defects and enhancements to the software development teams.-Developed strong relationships with MicroStrategy’s customers and partners through daily interactions during customers project development and production system maintenance. -Worked on a strong team environment to provide unparalleled support to customers in a wide variety of industries.-Contributed to to the growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of technical solutions and product documentation addenda.