Jon Vo Email & Phone Number

• Experienced Business Analyst driving medium to large projects for American Honda Finance Corporation's Credit Bureau division. • Proficient in comprehensive scope and root cause analyses, system enhancements, and process improvements to optimize credit furnishing efficiencies. • Skilled in presenting data and proposals to internal teams and external vendors, contributing to the enhancement of system functionalities.

• Results-driven Business Analyst at American Honda Finance Corporation, contributing to improved field operations through successful execution of small projects and enhancements. • Proactively gathered feedback to drive process improvements, resolved inquiries, and facilitated Quarterly Business Meetings with external vendors. • Demonstrated expertise in devising solutions to compliance concerns, mitigating legal risks, and aiding in the revision of operating procedures.

• Dynamic leader and Customer Service Phone Team Lead at American Honda Finance Corporation.• Successfully coached associates to exceed departmental customer satisfaction goals. • Led monthly team meetings, updated training guides, and coordinated new representative training for seamless onboarding. • Expertly navigated escalated situations, ensuring positive solutions for customers and addressing complaints filed through various channels.

• Seasoned Senior Customer Accounts Representative at American Honda Finance Corporation, specializing in mid/late collections.• Applied analytical skills to optimize contact strategies, utilized skip tracing tools, and negotiated resolutions for delinquencies. • Ensured compliance through the audit of state-specific cure letters, contributing to the department's adherence to regulatory standards.