Jon M. Azevedo Email & Phone Number

Houston, Texas, US

Mumbai, Maharashtra, IN

I orchestrate a variety of business/IT Service Management transitions, transformation and ServiceNow initiatives for clients in the Banking, Insurance, Financial Services, Retail, Manufacturing and Pharmacy sectors and lead maturity assessments, providing advice and guidance as an ITSM/ITIL Process expert by leveraging a continuous improvement mindset to.

Chicago, IL, US

In this role, I spearheaded ITSM Service Transition Processes with responsibility for Change, Release, Configuration Management, Service Level Reporting and Quality Audit operations in line with best practice standards. Some of my accomplishments included the following: ♦ Played a key role in planning and executing enterprise-wide deployment of Service.

London, England, GB

I executed change management processes and procedures in line with ITIL standards including weekly Change Advisory Board Meetings, management reporting, program scheduling, and stakeholder communication. Some of my achievements included the following: ♦ Worked closely with staff members to review and update Business Objects reports for Change Management.

Austin, TX, US

In this role, I was tasked with restructuring and implementing best practice (ITIL) Change Management framework including the establishment of processes and procedures while training staff members to ensure consistency. Some contributions included:♦ Managed all aspects of daily change activities including CAB and Operations Micro strategy meetings.♦.

Miami, Florida, US

I developed and implemented a robust and scalable Change Management framework while holding management oversight for review, communication, and coordination of all IT transformation activities. Achievements included: ♦ Held oversight and accountability for the access control list at all secured Data Centers.♦ Coordinated daily and weekly change and.

San Jose, CA, US

I evaluated daily IT Change Management requests prior to approval (1650+ requests per month) and successfully implemented an auto-approval process to drive efficiency and effectiveness. Accomplishments included: ♦ Collaborated with the Cisco Customer Care change review board and the Enterprise Resource Planning Change review board as a trusted advisor and.

San Francisco, California, US

I carried out a range of technical services including Unix system administration, troubleshooting, performance tuning, capacity planning, Y2K preparation, installation/configuration, and upgrades. Responsibilities included: ♦ Successfully created and implemented disaster recovery and business continuity plans.♦ Managed the installation, configuration, and.

Bachelor Of Computer Information Systems, Computer And Information Sciences And Support Services

Masters Certificate In Project Management