Senior service portal developer / architect for a federal government project, pushing the boundaries of what can be done on the servicenow platform.

Development manager over a team of 8-10 Servicenow developers.Created guidelines for Citi developers to create mobile-first responsive custom portals in ServiceNow using bootstrap and AnguarJS.Coached developers in Servicenow best practices.

Lead engineer for Citi’s global ITSM tool suite, Service-Now, one of the largest implementations worldwide.Accomplishments include:Technical lead / architect on major upgrade of Citi’s Service-Now © platform to the latest version (Fuji) in only 4 months.Created a solution that automatically transfers records from one instance to another real-time. This application can be used in lieu of system clones to keep one instance in synch with another.Technical lead for Citi’s upgrade from Berlin to Dublin version.Created an Enterprise Messaging System Integration which automated incident creation and Support Team alerting (SMS, Phone, Email) for monitoring events allowing the Command Center a 50% workforce reduction globally. This resulted in an overall cost savings of ~1M annually.Redesigned the out-of-the-box event processing for metric updates to scale to an organization our size. The OOTB version couldn’t keep up with the amount of metrics we were processing each day even running 24 hours a day. My version has the same end result and decreases the processing time by 96%.

Lead engineer for a high-availability alerting application used globally within Citi to alert support teams during the course of related outages or high priority incidents.Software developer for global incident system serving over 10k users daily responsible for API integration with all other internal systems.

managing the content on a suite of approximately 2 dozen servers.Developed an automated N-Tier solution (.net) that automatically deploys/installs software to remote servers including .net services, vb6 services, com+, websites, ftp.Developed an automated reporting interface to generate daily reports on our release status and metrics.rebuilt the entire distributed environment when our company moved datacenters. Included about 10 servers with all software/settings/configurations completed successfully.Built the distributed platform change process/team from the ground up.

QA Team lead for web site testing responsible for creating automated test scripts (Win Runner and Load Runner) making the overall test cycle more efficient.

deep analysis and resolution of mortgage loans with critical system or mathematical problems.

Web design for local community projects including non-profit organizations/schools, etc.portfolio including:http://www.jbe3.com/mos/http://www.lakesofcoppell.comTechnologies used include ASP.net, Javascript, JQuery, JSON, C#, SQL Server, Bootstrap, CSS3, HTML5