Responsible for the top-down strategic leadership and management of $1 million (annual) statewide initiative to eliminate child hunger by breaking down barriers and implementing common sense solutions to surround kids with opportunities for nutritious meals throughout the year. • Increased positive economic activity by more than $50 million• Developed and executed customer engagement strategy; increased annual YOY customer engagement rates by an average of 35%, annually• Formulated and formalized customer pipeline development and outreach strategy; resulted in more than 100% increase in engagement rates• Implemented strong project management controls to manage outreach, engagement, grant projects and pipelines; increased efficiency and reduced churnLearn more at https://www.nokidhungry.org!

I had the privilege of holding two positions with the Secretary of State’s office starting as the Director of Business Outreach before being promoted to Deputy Director of the Business Services Division. In both of my roles with the office, I led division efforts to enhance customer experiences, guide outreach and marketing efforts, and represented the office with agencies, elected officials, and private industry on matters relating to small business growth and creating jobs for Missourians.During my time with the Office of the Secretary of State, I championed legislation to increase incentives to Veterans seeking to start businesses in Missouri, conducted fiscal impact analysis for two pieces of legislation, directed the development of educational media and marketing assets, standardized services offered in all offices, increased call center efficiency, and successfully managed staff and resources for all branch offices across the state.

Show-Me Heroes is a cooperative initiative between the Missouri National Guard, the Department of Economic Development and the Division of Workforce Development with the mission of connecting Veterans and Service Members with meaningful careers in their communities throughout the state.Responsible for end-to-end program management and stewardship. Worked with leaders at all levels of public and private organizations to promote the benefits of hiring military Veterans and Service Members throughout the state of Missouri. Led the development of an integrated public website and internal CRM system resulting in a 60% savings in administrative costs. Increased partner participation by more than 55% 4,400+ partner employers and engagement by more than 75%: 7,600+ reported veterans hired.

BlackBerry:Directed the launch of the BlackBerry Field Marketing Program in APAC region. Planned and executed start-up operations and the successful launch of 2 international, multi-market retail channel marketing programs for BlackBerry smartphones. Included management, operations, field marketing, training, and customer service verticals. Matured program to over 200 personnel across 2 countries and 20 cities resulting in top line revenue growth of over 1,500%.Intel:Led the Intel Software Partner Program in China and India. Mentored and developed country management to drive operational excellence, develop repeatable best practices and win the emerging development community for Intel chipsets Increased marketing win rate by more than 100%. Drove APAC program KPI attainment from 80% to 100% in first month of leadership. Achieved status as #1 and #2 best performing regions worldwide month-on-month from 2007-2008.

Developed quality control standards for and negotiated service level agreements with Chinese suppliers. Directed the efforts of the purchasing managers and inventory account managers and developed significant staff competency by providing training on winning account and relationship management strategies. Grew corporate win rate through refinement of RFP response methodologies, strategic pricing, and value messaging. Coordinated all APAC sourcing and sales for worldwide organization. Drove business development in Australia and New Zealand markets to achieve 2nd highest revenue in APAC. Negotiated several new volume purchase agreements with APAC manufacturers boosting APAC sales of franchised product lines by more than 180%. Implemented service level agreements with all Chinese suppliers resulting in an 80% reduction in RMAs.

Specializing in B2B and B2C international marketing strategy and business development, worked with multiple organizations in the United States and China. Provided guidance to management on customer engagement strategies, market data analysis, business expansion, sales training, and quality assurance. Worked across multiple industries including hospitality, food and beverage, international finance, nutritional supplements, and government economic development.

While studying Mandarin Chinese, taught English to elementary and secondary school-aged children as a certified teacher of English as a second language.

Assisted international corporate marketing team in all aspects of marketing operations. Initiated and managed CRM database integrity project by coordinating data collection and system training with all international sales leaders. Increased sales and customer data collection accuracy by 70%. Worked with field marketing manager to coordinate and successfully execute 2 international trade shows: Paris and Amsterdam.