Demonstrated leadership of business planning and improvement including strategy development & strategic planning, business performance management, portfolio management, financial planning & management and process improvement functions. Work effectively by establishing and leading cross-functional teams. Highlights: Lead a cross-functional country expansion effort to establish new operations to support growth objectives in EMEA, APAC & LATAM regions. Managed financial planning of major IT integration (M&A), developed performance management program to focus on critical aspects of IT integration, managed various aspects of organizational development, employee satisfaction, and employee engagement. Developed and implemented performance management processes & reporting including, cascading Balanced Scorecards, organizational goal development, tracking and reporting. Implemented operations review processes. Developed, measured, and benchmarked key performance indicators & critical success factors. Lead implementation of process dashboards using six-sigma methodology.Lead revamp of employee onboarding processes partnering with HR, IT, and business functional areas, increasing satisfaction by 50% for 6000 new hires per year and improving all key outcome indicators by 10-100%. Lead implementation of process innovation for employee termination processes. Established Business Operations function at Salesforce. Launched lean six-sigma methodologies. Implemented and managed financial planning including project, activity & departmental planning, forecasting and tracking processes. Implemented Activity Based Costing (ABC) processes. Conducted diverse business & financial analysis, and modeling.Specialties: Operations Strategy, Business Performance Management, Metrics, Balanced Scorecard, Lean - Six-Sigma, Goal Setting & Tracking, IT Strategy, Planning & Budgeting, Portfolio Management, Process Design and Improvement, IT Investment Decision Analysis, Survey Design & Voice of Customer, Operations Management, Strategy Mapping.