Jon Beckmann Email & Phone Number

Greater Minneapolis-St. Paul Area

• West Region Market Lead

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Design, create, and maintain complex Excel models to produce data used in presentations to prospective clients as part of strategic growth team
• Develop and publish ad-hoc reports for account managers and sales force
• Maintain standard reporting packages for MAPD and PDP group retiree customers
• Provide analysis of reporting results to both internal operations and external stakeholders

Greater Minneapolis-St. Paul Area

• Responsible for managing over 2,600 devices as part of an eight-man team; assigned as primary engineer on over 800 of those devices
• Established relationships with customers for engineer team by performing on-site setup of company’s management software for new customers
• Proactively monitored assigned networks and performed necessary updates, upgrades, and changes to achieve maximum up-time and efficiency
• Prioritized issues to be worked on by severity to ensure deadlines were met
• Troubleshot end-user issues through taking phone calls as well as email-generated tickets
• Worked closely with end-users in resolving issues with MS Office Suite 2003-2013, Windows XP-8, and many customer-specific applications

Osceola, WI

• Responsible for network hardware, software and data integrity
• Assessed business reporting needs and created reports using variety of tools
• Worked with software consultant to improve business processes and upgrade software
• Assisted in training employee in the use of computer hardware and software
• Assembled and installed personal computers and software

Minneapolis, MN

• Conducted testing for a cumulative update to Oracle database system
• Developed test plans used for different extensions of the Oracle system including HR, Procurement, and Project Cost Mgmt.
• Created test cases/test data to be used for functional and unit testing
• Reviewed test plans sent from off-shore group for usability and scope
• Documented failed tests and tracked solutions made for the bugs

Osceola, WI

• Summer position from '04-'06
• Administered 400 computers with a department of four employees, providing maintenance on machines to ready them for the following school year
• Troubleshot hardware, software, and network problems
• Cleaned, formatted, re-imaged, and relocated computers for the next school year
• Recorded inventory adjustments of computer hardware
• Updated equipment usage documents for upcoming school year