• Saleforce projects involving: • Custom objects and fields • Apex triggers and scripts • VisualForce pages• Salesforce admin: • set up of new users • data cleaning and importing• Office 365 administrator

•Saleforce system administrator and developer (Declarative and Code).•Sage CRM system administrator and developer (Declarative and Code).•Developed add-ons and customisations for Sage 200 using VB.NET, ASP(Javascript) and PHP.•Developed integration tools for WorkEtc and Xero using PHP and Javascript.•Created Stored Procedures, User Defined Views and Functions in MS-SQL for use in reports.•Created and amended reports in Sage Report Designer, Crystal Reports and Tableau.•Responsible for the setup and management of user accounts in Google Apps, Active Directory and Salesforce.•Responsible for the maintenance, update and running of our network infrastructure and VoIP phones.•Software and hardware support for colleagues.

• 1st, 2nd and 3rd line support for our clients using Sage Software.• Data migration from other vendors to Sage 50 and 200, as well as between Sage 50 and Sage 200.• Installation and configuration of Sage 50, 200 and CRM.• Certified to Install and Support Sage 200 Financials, Commercials and Manufacturing.• Certified Sage CRM Consultant.• Creation of customisations and the development of Sage 200 and CRM.• Creation of Stored Procedure, User Defined Views and Functions for use of MS SQL 2000, 2005 and 2008.• Creation of custom reports using Sage Report Designer, Crystal Reports and customised Excel spreadsheets.• Created User guides and training notes.• Development of Sage 200 Add-Ons• Development of standalone applications

• Administered PMS reports (using SQL and Accell Report scripts). • Created stored procedures to access Star PMS data directly from LBWord (Our in house version of MS Word).• Created views and stored procedures to access Star PMS data directly from Excel allowing users to have information on demand. • Created and maintained automated reports using Star TaskCentre. • Provided support remotely using NetSupport Manager.• Responsible for 2nd line support of Sage software, including the installing and updates.• Provided cover for 1st line staff.

• Logged support queries received via telephone and e-mail, and dealt with any I could resolve immediately (This was over 50% of the calls received).• Responsible for allocating calls to the appropriate IT person to deal with.• Administered user accounts (Creating, amending and deleting).• Ensured client data from Star PMS is converted for use in LBWord.• Initially responsible for back-up tapes being placed in server each day.• Maintained software and data backup library.• Provided support remotely using NetSupport Manager.