Lead a team of 5-12 system, network and software engineersMy team builds the hardware and software solutions that enable Cisco to manage large enterprise networks and data centersWe translate architectural guidance into a working solution, partnering with software engineering groups to determine the best approachMy team has improved automation execution and tooling by replacing an excel spreadsheet and PowerShell scripts with ansible playbooks which has reduced deployment times for a standard 26 virtual machine management platform from 8 hours to 44 minutesMy team continually partners with platform engineering, architecture and operations teams to improve the capabilities and stability of the management platforms

Lead Service Transition systems and network Engineers who are responsible for VPN connectivity to customer networks and device discovery into management platformSchedule Engineer resources for device discovery, adhering to customer maintenance windowsCollaborate with Product Management to provide support and capabilities requested by customers for previously unsupported devices types or reporting capabilitiesAssist customers with solving our inability to discover devices in management platform by testing network path through firewalls, device credentials and ACL’sProvide support to Day 2 teams to investigate incomplete or inaccurate data collection from endpointsGrew team from 2 engineers to 8 engineers to support growing customer base

Responsible for on-boarding new World Wide Service Provider customers for both Optimize and Operate engagements as well as Managed Services customers into PNOC platform. The Team Lead II - Customer Advocacy drives and coordinates the following activities:Pre-Sales pricing assistance for Business Development Managers(BDM)Receiving hand-off from BDM of documents required to begin planning on-boarding processCollaborate with Delivery Teams and customers to on board the customer with the scope of the services soldCoordinate with internal/back-end teams for implementation and track weekly progress and communicate to stakeholders using Web2.0 technologiesCreate customer facing and delivery team facing collateralCapture and own customer requirements including functionality, customization, infrastructure resources, licensing, other costsCoordinate weekly customer activation calls and schedule customer activation's for the following week.Ongoing customer deliverables and track enhancement requests.Identify ways to gain efficiency and consistency within any area of customer on-boarding. Identify and drive process and tools changes.

During my entire time at SIBRIDGE I was dedicated to their client Cisco Systems eventually joining Cisco Systems in October 2012.Responsible for on-boarding new World Wide Service Provider customers for both Optimize and Operate engagements as well as Managed Services customers into PNOC platform. The Team Lead II - Customer Advocacy drives and coordinates the following activities:Pre-Sales pricing assistance for Business Development Managers(BDM)Receiving hand-off from BDM of documents required to begin planning on-boarding processCollaborate with Delivery Teams and customers to on board the customer with the scope of the services soldCoordinate with internal/back-end teams for implementation and track weekly progress and communicate to stakeholders using Web2.0 technologiesCreate customer facing and delivery team facing collateralCapture and own customer requirements including functionality, customization, infrastructure resources, licensing, other costsCoordinate weekly customer activation calls and schedule customer activation's for the following week.Ongoing customer deliverables and track enhancement requests.Identify ways to gain efficiency and consistency within any area of customer on-boarding.

Lead technology projects for start-up company MSW.Projects include Imageright Document Imaging System, firewall refresh, new office acquisition integration, Agency Management System upgrades, Web Portal, and Policy Issuance System.

Managed all aspects of Crump's IT Infrastructure and related support service teams aligned with business needs and budgets.

Support for LAN/WAN routers and switches, NOS(Windows and Novell), Groupwise, Citrix, AS400, JD Edwards OneWorld and WorldVision and ArcServe tape backup.

Provided desktop support for 200 local users of Microsoft Office, Lotus Notes & SmartSuite, AS400 Terminal Emulator(Client Access), Video Conferencing, and HEAT.

Protect company assets by correctly pricing or rejecting applications for homeowners, personal auto and umbrella policies.