Jon Brewer Email and Phone Number

- Part of the senior management team. I led a national team of 16 direct reports, comprising of field based Account Directors and Corporate Relationship Managers and office based Relationship Managers.- The team are responsible for c6000 contracts with an annual value of in excess of £22m.- Manage the core metrics linked to retention from on-boarding, service implementation, service follow up, ongoing client reviews, satisfaction and cancellation requests- Executive sponsor for all key corporate clients- Conduct weekly quality assessments to identify training needs and ensure that training is subsequently undertaken. - Work closely with Commercial finance teams to ensure that renewal rates are presented within contractual timeframes, demonstrating value of the service.- Deal with all client retention issues in line with the organization's core values.- Identify low-usage and implement effective processes to enhance client retention and achieve a 95% renewal target- Preparation of weekly, monthly, quarterly and annual reports in a timely and accurate manner.- Provide weekly analysis report to CEO- Conduct fortnightly 121’s with team members to review performance and progress against objectives.- Carry out bi-annual appraisals with each team member, identifying objectives for their PDP and ensuring we are providing support to achieve those objectives. - Identify high risk renewals and provide support on high value renewal negotiations. - Continual review of current processes to identify efficiency gains.

- Lead a high performing national team of Business Development and Key Account Managers - Manage a portfolio of key strategic accounts with an annual revenue income in excess of £1.5m- Accountable for delivery of budgeted sales and targets (exceeded in 2018, 2019, 2020 & 2021)- Identify and deliver new business opportunity streams- Manage the upsell/cross-sell activity for my own portfolio and that of my team- Formulation, maintenance and delivery of strategic account plans- Ensure contract negotiation and renewals completed within given timescale- KPI & SLA reporting and delivery- Live and embed company values of Dynamism, Excellence, Reputation and Togetherness within team- High level pipeline generation and maintenance- Responsibility for Invoice/debt in query resolution- Collaborate with colleagues and other departments to formulate successful marketing campaigns- Coach, lead and develop my direct reports in line with company strategy- Recruitment, performance, disciplinary and change management- Represent commercial team on various working groups and forums incl. H&S Committee