Jon Brian De Veas Cssyb Email & Phone Number

Valenzuela, NCR, PH

Philippines

Outsourcing business consultancy services

Philippines

Makati, National Capital Region, Philippines

• Responsible for formulating overall strategy, managing people, and establishing policies.
• Implements company policies procedures and initiatives.
• Reported to the Chief Operations Officer tasked to manage the business in all aspects with the KRA of sales revenue growth, profitability, cost efficiency, operational efficiency, project management and HR management.
• Managed Company’s Operations which comprise of about 200 FTE’s.
• Directed the employee assessment process.
• Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness.

Ortigas Center, Pasig City

• Responsible for formulating overall strategy, managing people and establishing policies.
• Reported to the Chief Executive Officer tasked to manage the business in all aspects with the KRA of sales revenue growth, profitability, cost efficiency, operational efficiency, project management and HR management.
• Directed the employee assessment process.
• Ensured the creation and implementation of a strategy designed to grow the business.
• In charge of managing company departments – Operations, Human Resources and Recruitment, General Services, Securities and Administration and Digital Marketing.
• Oversaw effectiveness of Information and Technology Department and Finance Department.

• Founder
• Major executive functions: Business planning, Financial management, Risk management, Operations, People management, Regulatory tasks
• Main decision maker on business operations
• Focused on lead generation through email and video marketing campaign, outbound and inbound campaigns, sales, appointment setting, customer service and back-office work

NCR - National Capital Region, Philippines

• Manages a team of recruiters and recruiting team managers and drive performance to the best possible results for clients and PSG.
• Provides mentorship and supervision to Group Leaders, Recruiting Team Managers and Senior Team Managers.
• Promotes excellent relationship between PSG and its clients.
• Ensures successful implementation, continual operation and growth of accounts by collaborating with different work groups.
• Manages recruiters/researchers performance to meet/exceed targets defined with clients from diverse industries like Life Science, Bio-Pharmaceuticals, Information Technology, Banking and Finance.
• Contributes to the achievement of targets by goal setting, identifying and analyzing areas of opportunities, creating action plans, implementing and executing action items to improve productivity by coaching sessions.

Philippines

• Provided daily management guidelines and operational business acumen for companies Ortigas site.
• Involved in client relationship management ensuring continuity of business.
• Managed Company’s Site Operations.
• Managed the key members of the team in a constructive and forward thinking manner.
• A key decision-maker on operational issues ensuring alignment to corporate objectives.
• Worked closely with the client contact to deliver a clear “partnership” relationship in front of all program contacts

Philippines

• SUMMARY OF QUALIFICATIONS
• Skilled site and operations manager with 12 years of experience in the BPO industry.
• Spearheaded launching and implementarion of outsourced accounts/campaigns.
• Developed and implemented a comprehensive performance management plan for a call center.
• Managed 3 sites with over 800-1000 employees.
• Currently managing the following departments: Operations, Recruitment, Administration and Facilities, Work Force and Quality department.

Pasig City

• Reported to the Chief Operations Officer tasked to manage the business in all aspects with the KRA of sales revenue growth, profitability, cost efficiency, operational efficiency, project management and HR management
• In charge of managing company departments – Site Administration and Facilities, Operations, Human Resources and Recruitment and oversees effectiveness of Information and Technology Department and Finance Department.
• Developed business processes and policies to improve operational efficiency, responsibility and accountability
• Developed HR policies from managing employee expectation and as basis for rewards and disciplinary action.
• Managed Company’s Site Operations which comprise of two sites with about 800 FTE’s.
• Managed and took the lead in big corporate projects.

• Tasked to manage the oversight of operations; formulated several policies improving operational processes and mitigating and/or preventing potential risks,
• Plans, monitors and manages operations.
• Develops, coaches & mentors staff by empowering them to become creative, resourceful and productive members of the organization.
• Involved in strategic corporate and executive decisions that generally steers and aligns the company’s activities with its Mission/Vision; evaluates and approves strategic plans to future-proof the business.
• Managed Company’s Operations which comprise of about 300 FTE’s.
• Executed plans and programs towards the achievement of sales/revenue targets.

• Responsible for planning, leading, organizing and controlling project implementation
• Social Media Optimization
• Responsible for supporting the team with appropriate information for timely closing of all deliverables
• Provide regular update to the management team including but not limited to critical issues, constraints of the projects, etc.
• Ensure collaboration with the client for the successful implementation of the project
• Provide support to the business and technical team for all systems integration requirement

Makati City

• Handles Directory assistance calls, ensures good customer service, achieve personal, team and company targets.
• Handles customer calls; provide excellent customer service and information to British clients as reflected in quality assurance score and in calls per time average.
• Attends team and call center meetings, and perform other related duties as assigned
• Provides accurate information mostly for people on the run
• Works under pressure with daily monitoring for Quality Assurance
• Adhere with company’s rules and policies.

Philippines

• Taught basic and advance English to Korean students and professionals.
• Taught Korean students proper pronunciation, grammar usage, correct intonation, and improvement of comprehension, reading and writing skills in the English language.
• Evaluated students and gave constructive comments based on their performance in class

Bachelor Of Science (Bs), Food Science And Technology

Bachelor Of Science - Bs, Food Science And Technology