Responsibilities:• Agile product delivery management, producing SaaS solutions in a fast-moving B2B sector.• Partnership with several of the biggest brands in the automotive sector, including Ford UK, Mercedes-Benz EU and Honda EU. • Central contact for client stakeholders through discovery, design, production and delivery phases.• Communication hub for all teams, providing presentations, demonstrations and documentation. • Product roadmap management, solution architecture… Show more Responsibilities:• Agile product delivery management, producing SaaS solutions in a fast-moving B2B sector.• Partnership with several of the biggest brands in the automotive sector, including Ford UK, Mercedes-Benz EU and Honda EU. • Central contact for client stakeholders through discovery, design, production and delivery phases.• Communication hub for all teams, providing presentations, demonstrations and documentation. • Product roadmap management, solution architecture and feature scoping. • Leadership and coordination an engineering team split across the UK, Vietnam, and Poland. • Implementation and leadership of the Agile methodology and full range of Scrum ceremonies to improve efficiency and innovate workflow across the engineering team.Highlights and results: • Delivered a 25% increase in deployment cadence to produce more client deliverables, more often. • Reduced defects as percentage of workload reduced from 68% to 23% per quarter.• Increase in same-day engagement and CTR on product communications by 25%.• Initiated a new feature communication and documentation with a 16% increase in engagement. Show less

Responsibilities:• Leadership and management of a highly effective Client and Customer Support team. • Recruitment and training of all new starters to the team.• Servicing SaaS system users within the automotive industry across fifteen different countries. • Creation (design and copywriting) of all client-facing documentation, instructional guides, SOPs and training assets, and management of customer-facing knowledge-share library. Highlights and results:… Show more Responsibilities:• Leadership and management of a highly effective Client and Customer Support team. • Recruitment and training of all new starters to the team.• Servicing SaaS system users within the automotive industry across fifteen different countries. • Creation (design and copywriting) of all client-facing documentation, instructional guides, SOPs and training assets, and management of customer-facing knowledge-share library. Highlights and results: • Delivering a 99.8% resolution of client tickets within agreed service levels over a twelve-month window.• Maintaining 87% staff retention rate within the business for 3+ years.• Coaching and mentoring the team to deliver a 4.6-star average customer satisfaction rating. Show less

Founded to explore and and develop the traditional craft of oral storytelling, and bring hidden and half-remembered stories to a modern audience, this is as much a passion as a profession.Responsibilities:• Critically acclaimed performance storytelling to audiences worldwide, with five-star reviews from Broadway Baby and a feature write-up in The Big Issue North. • Consultancy to corporate and third-sector clients, bringing storytelling structure and dynamic communication… Show more Founded to explore and and develop the traditional craft of oral storytelling, and bring hidden and half-remembered stories to a modern audience, this is as much a passion as a profession.Responsibilities:• Critically acclaimed performance storytelling to audiences worldwide, with five-star reviews from Broadway Baby and a feature write-up in The Big Issue North. • Consultancy to corporate and third-sector clients, bringing storytelling structure and dynamic communication techniques to their teams. • Videography and original content creation for partner organisations.Highlights and results: • Commissioned artists at Yorkshire Festival of Story for five successive years.• Founding practitioner at Storyversity online learning platform. • 100% satisfaction rate when delivering tailor-made interactive workshops and training courses for partners organisations including The Salvation Army, P.A. Consulting Group, and Captivate Coaching Ltd.• Creating video and commercial content for brands including Mercedes Benz, Top Gear Live, Christian Vision for Men and Volkswagen Audi Group, producing a 120% increase in post engagement on social media. Show less

Certified ECSPC performance combat instructor working extensively with companies on stage and screen as a fight director, action coordinator and violence designer.

• Oversight for all outbound communications from the organisation.• Production responsibility for publicity and promotional material.• Production oversight on all training materials produced by the organisation.• Management responsibility for the Volkswagen, Audi, Porsche, Bentley, Skoda and SEAT account relationships, including budgetary and strategic management.• Management of client quarterly strategic marketing campaigns, and chief liaison to the client campaign… Show more • Oversight for all outbound communications from the organisation.• Production responsibility for publicity and promotional material.• Production oversight on all training materials produced by the organisation.• Management responsibility for the Volkswagen, Audi, Porsche, Bentley, Skoda and SEAT account relationships, including budgetary and strategic management.• Management of client quarterly strategic marketing campaigns, and chief liaison to the client campaign teams.• Diary, forecasting and scheduling responsibility for campaign processes of all clients.• Developing and maintaining relationships with all levels of employees within client and partner organisations.• Client data investigation and analysis to assist their budgetary and CRM forecasting and development.• Management of outbound and incoming support team for customer support.• Responsibility for guiding and facilitating the rollout of the company’s flagship software product Key2Key in 2015. This was to the entire Mercedes, Volkswagen, Audi, SEAT, Skoda and Porsche networks, and included all publicity, communication, and training material. Show less

• Management responsibility for the Mercedes-Benz account relationships.• Day-to-day Budgetary oversight for Mercedes-Benz relationship interractions.• Management and oversight of all client's marketing campaigns and strategic spending processes.• Daily delivery of system support for Mercedes-Benz dealership network.• Delivery of system training to Mercedes network across the UK.• Production of all training materials for client's use of Chrysalis… Show more • Management responsibility for the Mercedes-Benz account relationships.• Day-to-day Budgetary oversight for Mercedes-Benz relationship interractions.• Management and oversight of all client's marketing campaigns and strategic spending processes.• Daily delivery of system support for Mercedes-Benz dealership network.• Delivery of system training to Mercedes network across the UK.• Production of all training materials for client's use of Chrysalis systems.• Embedded one day per week in Mercedes-Benz UK head office. Show less

Responsibilities:• Nationwide software system and client-retention process training.• Delivering tailor-made academy courses both remotely and on-site. • Account management for Mercedes-Benz Financial Services and Volkswagen Financial Services. Highlights and results: • Delivery of UK-wide on-site training programme for Mercedes-Benz, Volkswagen-Audi Group and Honda UK dealer networks from 2015 to 2017. • Weekly seconded working with Mercedes-Benz Financial… Show more Responsibilities:• Nationwide software system and client-retention process training.• Delivering tailor-made academy courses both remotely and on-site. • Account management for Mercedes-Benz Financial Services and Volkswagen Financial Services. Highlights and results: • Delivery of UK-wide on-site training programme for Mercedes-Benz, Volkswagen-Audi Group and Honda UK dealer networks from 2015 to 2017. • Weekly seconded working with Mercedes-Benz Financial Services as on-site liaison and Single Point of Contact (SPoC) for account management with strategic partner. • Key Account Manager for Volkswagen Financial Services strategic relationship. • Creation of how-to guides, training assets, and software feature documentation tailored to each client. • Content creation of promotional video assets for showcase at the National Automobile Dealers Association. Show less

Responsibilities:• Strategic management and coordination of an arts organisation comprising four creative teams.• Leadership of multiple creative teams touring nationwide and internationally.• Writing and performing original theatre pieces in theatres, schools, churches, and community centres.Highlights and results: • Content creation, coordination of fully funded creative project as part of the London 2012 Olympics. • Creative Leadership over four successive years… Show more Responsibilities:• Strategic management and coordination of an arts organisation comprising four creative teams.• Leadership of multiple creative teams touring nationwide and internationally.• Writing and performing original theatre pieces in theatres, schools, churches, and community centres.Highlights and results: • Content creation, coordination of fully funded creative project as part of the London 2012 Olympics. • Creative Leadership over four successive years at the Edinburgh Fringe Festival, with projects drawing critical acclaim and sold-out performances. • Spearheading partnership with YMCA, touring issue-based theatre projects in the UK and the Netherlands. • Coordination and delivery of an international storytelling project working with schools across Tanzania. Show less

• Writing and delivering issue-based productions and tailor-made workshops, to educate children and young people on subjects such as bullying, school-transition or e-safety. • Pastoral responsibility for the members of the team and their wellbeing• Diary management, budget management and logistical coordination of the team.• Forming partnerships and relationships with schools and other educational organisations.• Working within the education sector and alongside schools and… Show more • Writing and delivering issue-based productions and tailor-made workshops, to educate children and young people on subjects such as bullying, school-transition or e-safety. • Pastoral responsibility for the members of the team and their wellbeing• Diary management, budget management and logistical coordination of the team.• Forming partnerships and relationships with schools and other educational organisations.• Working within the education sector and alongside schools and local authorities to deliver key themes and messages.• Advertising and marketing the company, and increasing their public profile. Show less

• Managing the on-site theatre and team.• Producing and delivering productions, workshops and interactive activities for visiting guests. • Designing each aspect of our programme to fulfil the educational aims and criteria of the centre.• Facilitating learning for the guests and visitors.