• Responsible for project lifecycle from sales to customer success handoff• Define and adhere to scope; create statements of work, project plans, and schedules• Able to speak to various audiences at differing levels of technical and managerial capacities; regularly held calls with C-level, VPs, and IT-owners at Fortune 1000 companies• Lead internal continuous improvement mission, analysis of successes and failures on a per-project basis, which has resulted in better communication and greater customer retention• Brought on to a large, at-risk customer account to lead a ‘rescue’ effort. Identified key stakeholders, coordinated remediation efforts and architecture redesign by listening to the customer's requirements and developing a plan to suit. Executed plan in two months and secured customer renewal• Managed a 2.5MM project to deploy a global video system at a major financial institution. Managed a three-person implementation team across two time zones and acted as the primary point of escalation. The success of the project resulted in a reference customer to promote sales opportunities in the finance/banking sector

• Principle architect on a thirteen month, 2MM project for global video delivery to 118 geographic locations. Designed system architecture, deployment methodology, and video transmission strategy. Responsible for timely configuration and implementation of designs• Successfully architected and deployed over twenty other Vbrick video systems of various sizes and complexities for customers in education, government, and enterprise verticals

• Executed Vbrick system integration for over eighty local and global clients• Helped create processes and documentation for the new professional services department• Performed classroom lectures and training sessions on the operation of Vbrick technology

• Responsible for quality assurance of various hardware and software platforms• Developed technical and regression test plans for new hardware and software• Collaborated with product engineers when deficiencies were identified