• Manage the day to day Operation Support of local IT team as well as coordinate with Site Leadership of Amazon Fulfillment and Sort Center for Employee tasks and Systems Management.• Coordinate with Site Leadership an Changes as requested by site leadership for the improved operation of the site.• Hire, train, and develop a team of IT professionals.• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.• Establish and maintain a positive, productive relationship with operational partners and staff.• Lead infrastructure builds in new facilities.• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).• Develop and maintain policies, procedures, and processes.• Oversee management of equipment and parts inventory.• Create, manage, and support recognition and communication programs.

Responsibilities:• Provide senior level SME/Data Center Lead to manage all Data Center activities to include working with the Government Data Center Chief on all Facets of systems design, documentation, administration, and Project Management. • Provide management of contractor personnel for the Data Center and Field Systems to ensure no lapse in coverage exists during normal business hours and ensure contract Data Center staff are available to support weekends and evenings when required.• Maintain all Data Center and Cloud management functions to include all facets of system and storage administration tasks, Cloud Migration, Cloud Management, documentation, and architecture, design, and integration of new technologies into existing on premise and Cloud systems.• Responsible to provide system upgrade support and all facets of future planning associated with delivery of on premise infrastructure and Cloud capabilities as defined by the DCAA enterprise architecture. • Maintain currency with the design and development of systems similar to those implemented in the current Data Center and Cloud architecture. • Discuss recommended changes or strategies with the Government. • Identify current or anticipated problem areas relating to Data Center hardware and software systems and present technical issues of interest or value to the Government.• Develop and/or maintain all documentation SOP’s, COOP Plans, operation guides, white papers, infrastructure diagrams, etc. • Coordinating comprehensive backup and restore plans for all supporting infrastructure (Virtual or Physical).• Responsible to provide all facets of architecture of current and future Cloud services and solutions that provide infrastructure capabilities to include providing all facets of transition and/or modernization support services to migrate Data Center on premise capabilities from the current hosting environment to the Cloud provider.

• Oversee the day to day operation and management of 2 geographically different Data Centers for the DCAA.• Direct data center personnel through daily tasks and projects. • Continue to drive projects to migrate all server infrastructure to VMware vSphere.• Troubleshoot, configure, and manage Windows servers (domain controllers, application servers, Exchange servers, file servers.)• Install, test, operate, troubleshoot, and maintain virtualized server hardware, operating systems, and applications software in accordance with DISA STIGS. • Provide day-to-day system administration of Windows Servers based operating systems, to include system and resource optimization and user assistance.• Conduct capacity and performance analyses, and provide system configuration change and upgrade recommendations.• Increase system administration efficiency and accuracy via the use of automated tools and scripts, and develop system administrator procedures.• Maintain servers, create system reports, and validate system functionality.• Monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.• Document technical problems, resolutions, and processes.

• Managed Client systems and infrastructure including Windows Servers, Active directory, DNS, DHCP, Exchange, Backups and proprietary software.• Designed and implemented VDI and Server infrastructure solutions for clients utilizing VMware Horizon, Windows Server, Microsoft Windows, Apple, and Mobile Devices.• Provide support for existing managed services contracts.• Work with hardware and software vendors to identify solutions and design requirements to best meet the client’s needs.

Security and Event Staff

In my current role as an Information Systems Specialist, I am responsible for the day to day management of the Microsoft Exchange and SharePoint Environments as well as provide escalation support and guidance for the help desk technicians. I am responsible for driving Desktop related Infrastructure projects and evaluating new hardware and software for use in our environments.Exchange AdministratorCitrix Xen Desktop/ Xen App AdministratorSharePoint Admin

In my current role as Systems Administrator II, I am responsible for the day to day management of the physical and VMware virtual desktop infrastructure as well as provide escalation support and guidance for the helpdesk technicians. I am responsible for driving Desktop related projects and evaluating new hardware and software for use in our environments. Other Responsibilities include:• Setup and Configuration of SCCM 2012 imaging for all company PCs.• Responsible for setup and configuration of Virtualized Desktop Infrastructure including building and maintaining VMware View Desktop Pools.• Create and maintain desktop and laptop master images.• Setup and maintained a hardware Independent Image for all computer models.• Responsible for building and deploying software distribution packages for designated applications.• Responsible for maintaining software licensing compliance and inventory.• Responsible for packing and deployment of Windows patching and updates.• Responsible for ThinApp package development and deployment via ThinReg and Active Directory deployment.• Research, Evaluate, and Setup new desktop, laptop, and mobile technologies for use in corporate environment.• Proactively review and resolve assigned escalated trouble tickets.

In this position your responsibilities will include, but are not limited to the following:o Ensure the reliability, availability, and performance of the Network Systemso Manage Active Directory and its infrastructureo Automate daily tasks by utilizing scripts or appropriateo Forecast and manage capacity of systems and serviceso Daily administer and operate Network Systemso Provide 3rd level technical support to endo Monitor Network System servers for performance and maintain system environment aindustry “best practices”o Design, implement, test, and improve disaster recovery procedures and system designs for 24x7operationo Develop and maintain a good image of the Company with customerso Develop and recommend strategies that will incro Perform other related duties as assigned by management

Provide On-Site and Remote Support for desktop users as well as the Primary Data Center.Provide on-site hardware and software troubleshooting and problem resolution support for IBM and HP laptops and desktops, as well as printers, scanners, telecom equipment, as well as supporting all audio/visual equipment used for Audio and Video Conferencing. Provision and allocate rack space and network and power connection for new server equipment.Rack and install new Server hardware and software in coordination with the Global Networking Services Team.Provided hardware and software support for both HP and IBM servers running Windows 2000 and 2003 Server at both GFSS and the MLC. Perform removal and disposal of retired server hardware.Perform warranty and non-warranty repairs of laptop, desktop, server, telecom and A/V equipment.Perform weekly backups using StorageTek SL500 Tape libraries and Legato/Networker backup.Manage the preparation, setup and troubleshooting for Video Conferencing and A/V Setups with the Pfizer Global Financial Shared Services and Memphis Logistics Center.Timely incident resolution of incident requests from users for software and hardware issues that may arise.Receive, inventory and manage assignment of all hardware assets associated with GFSS and the MLC.

Responsible for developing training and support material for Fujitsu Siemens Computers desktop products.Provide Technical Training to Level 1 Support Center, Memphis Level 2 Support Center; Provide Level 3 Escalations Support to our Level 2 Call Center and Systems Engineering group. Timely incident resolution of incident requests for the Memphis Level 2 Support Center; Continue the development of the Desktop Knowledge base. Improve current support and training procedures for Desktop products and maintain the L3 Desktop Lab.Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.

Responsibilities include, on-site, remote, and telephone repair and support of the Navy's legacy computer systems and the Electronic Military Personnel Records System. EMPRS. Provide desktop PC, laptop, and peripherals hardware/software support, including troubleshooting and repair.Install, setup, and provide technical support for numerous software packages including, Windows Client and Server operating systems, MS Office Suites, Internet Browsers, Anti-Virus Software, Oracle products, as well as government developed software.Resolving Customer Service Requests assigned to me as well as assisting Junior Technicians in the resolution of their CSR's, utilizing Remedy. Responsible for prioritization, prompt updating, and resolution of CSR's.Research, create and/or update documentation on white papers, standard installation procedures as assigned.Research Hardware/software problems and provide solutions to management and junior technicians.Provide WAN and LAN Support for our Network Control Center and Electronic Data Center and assist in the development of the Navy's new EMPRS Network.

Responsible for testing Windows XP and developing support content for Level 1 and 2 Support groups. Provide Level 2 support to Fujitsu Customers, Resellers, and Engineers.Performed extensive XP networking, internet, software, and hardware compatibility testing for Fujitsu Mobile Products.Developed Content for agent training for Fujitsu Mobile products.Provide Level 2 Technical Assistance to Fujitsu Customers, Resellers, and Engineers.Provide Technical Support for Fujitsu Laptops and Pen Tablet Computers.Configure, Support, Upgrade, and in some instances repair Fujitsu Pen Tablets and Laptops.