Jonathan Busby Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Subject Matter Expert for tool stack (SmartRecruiters, GoodTime, Gem) providing one on one mentorship and group workshops weekly by increasing tooling knowledge with the recruiting team• Educated teams on tooling best practices to ensure data integrity through performance audits by eliminating unattended applicants by over 900% during a 4 month period • Led continuous improvement initiatives such as interview training to optimize recruitment processes, enhance candidate experience, and increase hiring efficiency by reducing time to hire by 15%

Toronto, Ontario, Canada

• Mentored and coached over 80 Support Advisors in troubleshooting and customer engagement to create a positive support experience for Shopify online store owners - resulting in an average Customer Experience feedback rating of over 80%• Guided my own and external Support Teams to foster creative thinking and maximize potential using internal tools and procedures, resulting in reducing the need for secondary assistance by 20% over 5 months• Monitored multiple Slack Channels, providing efficient troubleshooting steps and acting as an SME (Subject Matter Expert) for processes and operations such as customer authentication, domain and account billing• Created a Support Advisor tracking form (used by all Support Specialists) to advance individuals in need of further guidance on admin features (Taxes, Shipping, Domains)• Chaired weekly team meetings on areas of focus, such as productive email writing, which increased my direct team’s email response satisfaction from 65% to over 80% while reducing further back and forth with customers

Toronto, Ontario, Canada

• Investigated, diagnosed, and resolved a wide range of technical issues in a fast-paced environment, while focusing on providing efficient, accurate and friendly merchant support with a customer success rate over 90%• Supported web call-backs, chat interactions and email inquiries weekly, guiding merchants in achieving their business goals and maximizing their potential• Proactively took on a leadership role as Team Contact by ensuring daily channel support within 3 team support channels to help other advisors on an as-needed basis - in order to help increase overall success within the team's customer interactions and amplify our overall impact

Toronto

• Preparing alcoholic and non-alcoholic beverages for bar, serving staff and patrons in a timely manner, while adhering to all proper alcohol conduct and regulations to protect establishment and guests. • Assessing bar customers’ needs and preferences, conduct food orders and deliver any necessary accompaniments for their dining experience.• Respond to phone calls regarding restaurant events along with additional queries. • Maintain distribution of take-out orders and food delivery services in addition to managing delivery service applications. • Operate six beer taps and two beer fridges, extract and replace bus bins for serving staff.• Show inherent multi-tasking abilities, teamwork and strong work ethic in a busy environment while maintaining an organized and sanitary work space.• Register all alcohol sales through beer counts and liquor weights at the beginning and end of shifts.

Toronto, Ontario, Canada

• Presume host duties by greeting and seating customers in an organized fashion, provide guests a thorough and exceptional experience from introduction to end of meal service.• Inform and cross promote events that take place in Sneaky Dee’s event space. • Deliver orders promptly from bar and kitchen, deliver necessary accompaniments and condiments from service bars and maintain a clean dining area including tables, counters and side stations.• Contribute to a strong team atmosphere, assist fellow servers and support staff while maintaining a positive working environment.

Toronto, Ontario, Canada

• Provide customers with exceptional and accurate service from introduction to end of dining service.• Protect establishment and guests by adhering to safety, sanitation and alcohol beverage control policies.• Deliver customers orders from bar and kitchen, accompaniments and condiments from service bars, all in a timely fashion. • Promote specials, glassware sales and add-ons to meet sales targets.• Manage fine dining, corporate and large party events. Duties include serving catered and large orders, maintained a clean and exciting setting for guests, multi-tasked tactfully as a highly productive team member in a fast-paced environment.• Expo position: organized entrees into a presentable appearance with assured quality control before orders leave the kitchen.• Received recognition for outstanding performance and teamwork.

Toronto, Ontario, Canada

• Ensure a superior guest experience from point of contact for customers and guests upon arrival. • Provide exceptional hospitality to create and maintain a positive image of the restaurant and its brand.• Communicate all pertinent information to patrons including contests and rewards programs to encourage customer retention.• Assist in maintaining the cleanliness of the restaurant.

5090 Explorer Drive, Suite 203Mississauga, Ontario• Coordinated, prepared and reviewed client documentation.• Maintain and manage client records and files, as information was updated, organized computer and/orpaper files so that material was readily accessible when required.• Courier documents, track shipments and follow up to ensure delivery and other duties as assigned.• Ability to meet deadlines, prioritize and complete tasks in a timely fashion within a fast-paced workenvironment.• Superior attention to detail, strong organizational skills and proven ability to deal with sensitivematerials and information with high degree of tact and discretion.

2631 Alta Vista DriveOttawa, Ontario• Resourceful, with strong investigative skills and an ability to focus on policies and procedures.• Organize visual merchandise stock, products on sales floor.• Customer relations: provide exceptional customer service in a high pressure environment and operatemulti-line telephone system by answering/forwarding calls and record or relay messages, managingWorldClient inbox/email.• Rentals: Consult with customer and assess their needs based on their requests for equipment,assemble required merchandise and educate customers on proper use and set up.• Team atmosphere: Strives to achieve and contribute to an overall team goal for monthly sales andrentals to meet targeted quota.• Obtained extensive knowledge on all instruments and products by receiving training on differentproduct areas. Surpassed standardized testing of Long and McQuade merchandise and product.• Issues cash, debit and credit card transactions along with return or exchange of products.

Responsible for packing shipments for all product orders, from retrieval to unloading and distributingmerchandise to sales floor.• Knowledge of processing shipments by means of P.O.S database.• Troubleshooting shipment errors and identifying proper shipment information.• Accurately received and stocked all inbound orders in warehouse.• Organized stock and maintained an orderly warehouse.

Organize merchandise stock and products on sales floor and warehouse.• Produced excellent customer service in specialized, fast-paced working environment, operated multi-line telephone system by answering/forwarding calls and record or relay messages and managedWorldClient inbox/email.• Rental consultation with customer and qualify their needs based on their requests for equipment,assemble required merchandise and educate customers on proper use and set up.• Strives to achieve and contribute to goal for monthly sales and rentals to meet targeted quota.• Conducted daily product inventory cycle counts and updating stock records.• Issues cash, debit and credit card transactions along with return or exchange of products.

Bachelor Of Arts (Ba), Film/Cinema/Video Studies

High School, Music Performance, General

Activities and Societies: Student Council - Spirit Committee, Otis Lives - Motown Band, Senior Concert Band, Stage Band,