Jonathan Busby Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Subject Matter Expert for tool stack (SmartRecruiters, GoodTime, Gem) providing one on one mentorship and group workshops weekly by increasing tooling knowledge with the recruiting team
• Educated teams on tooling best practices to ensure data integrity through performance audits by eliminating unattended applicants by over 900% during a 4 month period
• Led continuous improvement initiatives such as interview training to optimize recruitment processes, enhance candidate experience, and increase hiring efficiency by reducing time to hire by 15%

Toronto, Ontario, Canada

• Mentored and coached over 80 Support Advisors in troubleshooting and customer engagement to create a positive support experience for Shopify online store owners - resulting in an average Customer Experience feedback.
• Guided my own and external Support Teams to foster creative thinking and maximize potential using internal tools and procedures, resulting in reducing the need for secondary assistance by 20% over 5 months
• Monitored multiple Slack Channels, providing efficient troubleshooting steps and acting as an SME (Subject Matter Expert) for processes and operations such as customer authentication, domain and account billing
• Created a Support Advisor tracking form (used by all Support Specialists) to advance individuals in need of further guidance on admin features (Taxes, Shipping, Domains)
• Chaired weekly team meetings on areas of focus, such as productive email writing, which increased my direct team’s email response satisfaction from 65% to over 80% while reducing further back and forth with customers

Toronto, Ontario, Canada

• Investigated, diagnosed, and resolved a wide range of technical issues in a fast-paced environment, while focusing on providing efficient, accurate and friendly merchant support with a customer success rate over 90%
• Supported web call-backs, chat interactions and email inquiries weekly, guiding merchants in achieving their business goals and maximizing their potential
• Proactively took on a leadership role as Team Contact by ensuring daily channel support within 3 team support channels to help other advisors on an as-needed basis - in order to help increase overall success within the.

Toronto

• Preparing alcoholic and non-alcoholic beverages for bar, serving staff and patrons in a timely manner, while adhering to all proper alcohol conduct and regulations to protect establishment and guests.
• Assessing bar customers’ needs and preferences, conduct food orders and deliver any necessary accompaniments for their dining experience.
• Respond to phone calls regarding restaurant events along with additional queries.
• Maintain distribution of take-out orders and food delivery services in addition to managing delivery service applications.
• Operate six beer taps and two beer fridges, extract and replace bus bins for serving staff.
• Show inherent multi-tasking abilities, teamwork and strong work ethic in a busy environment while maintaining an organized and sanitary work space.

Toronto, Ontario, Canada

• Presume host duties by greeting and seating customers in an organized fashion, provide guests a thorough and exceptional experience from introduction to end of meal service.
• Inform and cross promote events that take place in Sneaky Dee’s event space.
• Deliver orders promptly from bar and kitchen, deliver necessary accompaniments and condiments from service bars and maintain a clean dining area including tables, counters and side stations.
• Contribute to a strong team atmosphere, assist fellow servers and support staff while maintaining a positive working environment.

Toronto, Ontario, Canada

• Provide customers with exceptional and accurate service from introduction to end of dining service.
• Protect establishment and guests by adhering to safety, sanitation and alcohol beverage control policies.
• Deliver customers orders from bar and kitchen, accompaniments and condiments from service bars, all in a timely fashion.
• Promote specials, glassware sales and add-ons to meet sales targets.
• Manage fine dining, corporate and large party events. Duties include serving catered and large orders, maintained a clean and exciting setting for guests, multi-tasked tactfully as a highly productive team member in a.
• Expo position: organized entrees into a presentable appearance with assured quality control before orders leave the kitchen.

Toronto, Ontario, Canada

• Ensure a superior guest experience from point of contact for customers and guests upon arrival.
• Provide exceptional hospitality to create and maintain a positive image of the restaurant and its brand.
• Communicate all pertinent information to patrons including contests and rewards programs to encourage customer retention.
• Assist in maintaining the cleanliness of the restaurant.

• 5090 Explorer Drive, Suite 203Mississauga, Ontario
• Coordinated, prepared and reviewed client documentation.
• Maintain and manage client records and files, as information was updated, organized computer and/orpaper files so that material was readily accessible when required.
• Courier documents, track shipments and follow up to ensure delivery and other duties as assigned.
• Ability to meet deadlines, prioritize and complete tasks in a timely fashion within a fast-paced workenvironment.
• Superior attention to detail, strong organizational skills and proven ability to deal with sensitivematerials and information with high degree of tact and discretion.

• 2631 Alta Vista DriveOttawa, Ontario
• Resourceful, with strong investigative skills and an ability to focus on policies and procedures.
• Organize visual merchandise stock, products on sales floor.
• Customer relations: provide exceptional customer service in a high pressure environment and operatemulti-line telephone system by answering/forwarding calls and record or relay messages, managingWorldClient inbox/email.
• Rentals: Consult with customer and assess their needs based on their requests for equipment,assemble required merchandise and educate customers on proper use and set up.
• Team atmosphere: Strives to achieve and contribute to an overall team goal for monthly sales andrentals to meet targeted quota.

• Responsible for packing shipments for all product orders, from retrieval to unloading and distributingmerchandise to sales floor.
• Knowledge of processing shipments by means of P.O.S database.
• Troubleshooting shipment errors and identifying proper shipment information.
• Accurately received and stocked all inbound orders in warehouse.
• Organized stock and maintained an orderly warehouse.

• Organize merchandise stock and products on sales floor and warehouse.
• Produced excellent customer service in specialized, fast-paced working environment, operated multi-line telephone system by answering/forwarding calls and record or relay messages and managedWorldClient inbox/email.
• Rental consultation with customer and qualify their needs based on their requests for equipment,assemble required merchandise and educate customers on proper use and set up.
• Strives to achieve and contribute to goal for monthly sales and rentals to meet targeted quota.
• Conducted daily product inventory cycle counts and updating stock records.
• Issues cash, debit and credit card transactions along with return or exchange of products.

Bachelor Of Arts (Ba), Film/Cinema/Video Studies

High School, Music Performance, General

Activities and Societies: Student Council - Spirit Committee, Otis Lives - Motown Band, Senior Concert Band, Stage Band,