Jon Butler Email & Phone Number

StrategyShore helps clients determine their best sourcing strategy. This begins with reviewing and refining their strategy for outsourced work and then navigating them to the right geographical location and service providers. "Right" service providers deliver quality results and lower total costs of ownership when compared to others. To sum, StrategyShore sells highly-discounted "money" to its clients in the form of talented, cost-effective and schedule-adhering service provider personnel who produce quantifiable bottom line increases. Sourcing is more than a "flashy, shiny rate card."

San Diego, Ca, Us

LPL Financial is the "amazon" of wealth management. LPL provides the platform that enables advisors to focus on their clients and not the products their own company is pushing. LPL is the #1 independent Broker/Dealer in the US and continues to grow. As a former service provider, I worked with LPL's service provider partners to ensure value contracted was value delivered. My team worked to find win-win relationships across LPL's service providers and internal technology partners. My experience with offshore partners and my expertise with nearshore allowed me to help LPL focus on the right places and partners with whom to propel the enterprise forward.

Miami, Florida, Us

Adviser to Fortune 1000 clients on shared service operations: process ownership, governance, BPO/ITO, captive centers, transition management, talent management, knowledge management, continuous improvement, customer experience, business continuity planning/disaster recovery, location strategy, service placement, etc. Frequent speaker on employee engagement.

Stamford, Connecticut, Us

Defined and guided strategy, transactions, transitions, transformations, steady-state governance and operations for clients’ outsourcing agreements.• Moved to Peru to create the sourcing strategy, risk assessment and RFP for a bank’s data center; costs reduced ~30%; ability to handle IT volume changes of +/-25%; improved current SLAs.• Operationalized a mid-Atlantic health insurance company’s vendor management program; negotiated service provider contracts; implemented effective SLA governance processes.• Advised/negotiated on large government supplier’s sole-sourced outsourcing agreement with a major service provider; defined operating model for client’s new captive data center.• Created defense/manufacturing client’s IT sourcing strategy; defined target operating model.• Spoke at IAOP LatAm Summit in Costa Rica on published employee engagement strategies; spoke at FutureSource Summit in Mexico City on Mexican sourcing strategies.• Created successful SAP outsourcing business case for large beverage producer.

Atlanta, Ga, Us

Advised large and mid-market clients on large business technology programs while providing outsourcing and right-shoring expertise.• Created release management strategy that helped major client avoid costly production errors.• Directed release of a critical dispatching/delivery application component: on time/on budget.

Dublin 2, Ie

Senior Executive/Managing Director. Planned, created, operated and grew the Accenture Nearshore Delivery Center in Monterrey, Mexico from 1 to 500+ professionals; center work was primarily shared services testing support and development for Fortune 500 clients.• Directed all center functions including HR, Recruiting, Finance, Facilities & Services and Technology & Operations; negotiated favorable lease and expansion terms with landlords.• Achieved both the highest employee engagement and the lowest attrition rates across all Accenture delivery centers each year while operating the fastest growing center.• Managed cost center yearly budgets of up to US$50 million while making adjustments to staffing pyramids, loads and seat charges in order to ensure yearly recovery goals were met.• Maintained uninterrupted client service levels during swine flu epidemic and Hurricane Alex due to proactive business continuity planning; subsequently authored portions of Accenture’s Latin American Infectious Disease Response Plan.• Successfully passed major client security audits with results of “no findings.”• Initiated relationships with Mexican government and US consulate representatives resulting in avoidance of excessive foreign taxes as well as expedited visa appointment/processing times.• Improved center’s competitive advantage by creating programs to ensure center’s 100% English fluency was maintained and enhanced.

Dublin 2, Ie

PMO Director. Led 1,500+ employees in the US and India for a top US financial services client. • Directed program to first year of profit in 5 years by reducing PMO and other project costs while managing double the revenue (US$60 million); reviewed all contracts and improved change control process resulting in higher margins and more predictable project outcomes. • Planned and operated follow-the-sun processes in concert with Mexico and India.

Dublin 2, Ie

Senior Manager. Managed all project phases at Fortune 500 clients across financial services, high-tech, government, resources and retail verticals.• Articulated business value propositions and influenced ultimate project planning decisions for several of Accenture’s successful on-, off- and nearshore development efforts.• Created Accenture’s Siebel Application Management offering to help client service teams right-shore their Siebel application break/fix work, discretionary enhancements and upgrade activities while improving SLAs (pivotal in sale and delivery of over US$50 million of work).• Program-managed multiple CRM project deliveries (sales force automation, data warehouse and marketing applications) with global roll-outs (North America, South America, Europe and Asia) for a large US-based chemicals company.• Directed teams with technical architecture, performance and development environment responsibilities for a large financial services company. Increased order processing ability by 40%.• Achieved deep program/project life-cycle skills by successfully managing teams engaged in proposals, negotiations, requirements gathering, design, development, testing, and turnover to support/run organizations.

Armonk, New York, Ny, Us

Communications Software Engineer. Led and participated in teams developing an array of software and network services. • Led transition of desktop networking skills to staff at new development center in Rome, Italy during 2-year assignment; spoke in Italian and French to train European systems engineers.• Earned outstanding contribution awards for creating a multi-protocol messaging prototype that guaranteed delivery by employing alternative routing schemes over disparate networks.

B.S., Summa Cum Laude, Computer Science

Valedictorian