Jon Cantrell Email & Phone Number

Kirkland, Wa, Us

Continuing to up-level Portfolio Management and Reporting at StarbucksI lead the team Leading the that delivers all operational support of the Project Server implementation at Starbucks. Our team is responsible for all portfolio report development utilizing Alteryx, Tableau Server, SSRS, Excel and other tools. This year we will evaluate new portfolio management software including evaluating a shift to cloud-based services and upgrade our current platform. Included in these efforts in planning for potential data warehouse creation and Alteryx server installation. In addition to leading the team on technical issues and planning, I work with business units to map our services to their needs. I am also responsible for managing the relationship with the vendors that touch our platforms.

Seattle, Wa

Running the business-Supporting two instances of Microsoft Project Server 2013 in Starbucks' for IT and R&D/Supply Chain and teams with a user base of over 1,500 project managers and work resources.-Responsible for tracking product licensing across the organization.-Planning, documenting and implementing patching, maintenance and other strategies.-Managed the migration from Project Server 2010 to 2013 and currently developing the road map to move to Project Online.-Working with business groups to identify and resolve process and technical roadblocks.-Working with internal and external people to define and drive the short and long term training strategy for new and existing users.-Deployed resource provisioning automation in partnership with external vendor to improve efficiency and data integrity.Planning for the future-Responsible for long term strategy for growing the EPM environment and the organizational project management maturity.Adding value-Implementing new Tableau 9.x dashboards and reports to modernize the environment and make data retrieval easier for stakeholders-Providing reports and support for quarterly business reviews of the project portfolio and annual processes.-Custom Tableau, SSRS and Excel Services Reporting against Project Server's SQL reporting database to support portfolio management, business decisions and process and data compliance.-Utilizing Alteryx and Tableau to blend disparate data sources to meet customer's needs.-Planning and implementing of new features/functionality based on user and management feedback.-Planning support strategy and streamlining self-help resources.-Partnering with Microsoft account team for training and product feature demos to expose users to new opportunities.

Redmond, Wa

-Supported security log data warehouse and related systems.-Monitored and troubleshot automated log gathering and archival.-Network, jobs, security and permission troubleshooting.-Worked with Netlogon, DHCP, Email, SCOM ACS and other network security technologies and logs.-Migrated servers from physical to virtual environments, planned and executed 0-downtime migration strategy.-Worked with large SQL data warehouses with SQL Agent jobs, ETL and sliding windows.-Documented migration and other processes for training.

Issaquah, Wa

- Support planning, deployment, administration and usage of Project Server and Project Professional 2003-2015 for enterprise level customers- SQL scripting for automated data diagnosis and repair- Debugging in C# to identify code deficiencies and suggest fixes- Configurations supported on Windows 2003-2012 and SQL 2000-2013- Troubleshot connectivity issues and performance issues across all platforms and involved technologies including Windows, SharePoint, IIS and SQL- Coordinated, wrote and delivered training classes to a global audience on troubleshooting techniques, new features, and trending issues- Developed utilities and scripts in C#, SQL and VBA to aid in troubleshooting and fixing trending issues to result in reduced time to resolution for the support team and end users - Managed team website as global point for disseminating training, product launch, support resources, reports and collaboration point

Issaquah, Wa

MVP Account Manager- Managed multiple technologies: Internet Explorer, Outlook Express, FrontPage, Share Point Team Services and Share Point Portal Server - Managed MVPs to ensure all of their needs were met, they were receiving their program benefits and that they were very satisfied with their MVP program experiencePartner Account Manager- Collaborated with the Partner Program team to address registration/service issues and create a more valuable partner support experience- Technical Lead for support staff in China and provided feedback to aid in customer satisfaction, employee development and standardize practices across a global team- Collaborated with IT to diagnose and resolve service outage issues and intermittent failures that affected our Partner SystemsGlobal TechNet Program Manager- Worked with the TechNet product group to ensure high customer satisfaction with the TechNet newsgroup support experience- Participated in customer web chats and collaborated cross-group with the product and marketing teams to identify and resolve account issues- Collaborated extensively with the TechNet product group globally for the rollout of international Spanish, German and French TechNet Software Assurance newsgroup support- Established relationships with the stakeholders and key players in the TechNet and offerings teams to facilitate the quickest problem resolution for internal and external customers- Represented the TechNet Newsgroup Support offering at the Networld + Interop tradeshowPartner Support Team Lead- Assisted in the data collection for and preparation of monthly and quarterly business reports- Helped to establish the Partner Newsgroup Support business by identifying process/policy opportunities and offering solutions or improvements- Tools Coordinator for team covering sustaining issues as well as pilot for the replacement for our core utility and training on new and updated tools- Maintained team website

Issaquah, Wa

- Supported Professional and Premier customers- Supported setup of Office 97 – XP on all supported hardware configurations

Bellevue, Wa

- Worked with Professional and Premier customers- Supported Internet Explorer 4.0/5.0, Windows 95/98, FrontPage Mac/97/98/2000, Personal Web Server 2.0/3.0/ 4.0, FrontPage Personal Web Server, and IIS 4/5, Database Connectivity, Visual Basic for Applications, VBScript, JavaScript, ASP support with FrontPage 98/2000- Collaborated with the IIS team to resolve cross-product issues- Installation/error troubleshooting and usability support on all products- Subject matter expert in FrontPage and Windows

Bachelor Of Science - Bs, Information Technology, Magna Cum Laude

Education record