Jon C. Email & Phone Number

Leadership Experience: Served as a chief technical officer for multiple higher education institutions from 2004 to 2009 with CampusWorks, Inc. During this time I planned, designed, and implemented multiple large-scale systems; Exchange Server messaging was rolled out for over 200k faculty, staff, and students for one of the largest college systems in the United States. Technical Expertise:Voice-Deployment of nearly 100 customers since 2019 using Microsoft Teams Phone System, primarily on Direct Routing. Architecture, design, planning, and implementation of AudioCodes session border controllers (SBC) paired with Microsoft 365 customer tenantsResponsibility for all facets of voice rollout from settings, policies, Auto Attendants and Call Queues, e911, and user onboarding. Several customer deployments liaising with ‘SBC as a service’ providers such as AudioCodes, Pure-IP and CallTower to support those customers in rolling out Microsoft Teams phone system without incurring additional hardware and infrastructure costs. Cybersecurity-Customer workshops demonstrating and then deploying and supporting classification and labeling of sensitive info types using Information Protection, Data Loss Prevention (DLP), and the Microsoft Defender suite. Privileged Identity Management using Entra ID; Risk-based user and event protection. Conditional access, government agencies planning and deploying tenant NIST 800-53, CMMC v2. Microsoft 365 minimum viable security configuration.Industry Knowledge: 19 Active Microsoft Certifications including,• Cybersecurity Architect• Teams Phone System Voice Expert• Security Operations Analysis• M365 Administrator• AzureThird-party certifications,• CompTIA Security+• A+ hardware and software• AudioCodes AssociateGlobal Experience: Part of several global deployment teams having deployed Microsoft UCC services for multiple organizations over 200k seats. Telephony upgrades for North America, EMEA, and Asia Pacific overseeing project planning, telco and carrier services and regulatory considerations.Relationship Management: Managing relationships with various constituencies conveying technical info to architects and engineers while articulating the same to c-suite leadership.Mentorship and Training: An adjunct at University of Buffalo, delivering higher education technology instruction to collegiate students and non-traditional learners for over 20 years. A former Microsoft Certified Trainer, delivery coursework includes Windows Systems administration, local area networking, telecommunications, and cybersecurity.

Listed skills include Microsoft Exchange, Lync, Windows Server, Active Directory, and 13 others.