Jon Cheatwood, Cts, Dmc-E-4K Email & Phone Number

Granger, In, Us

Notre Dame, Indiana, United States

Library ITHesburgh Libraries* Assess technology needs and design/implement technology solutions to support Hesburgh Libraries staff, faculty, and end users.* Collaborate with various departments and individuals on projects, advising on technology solutions that align with the strategic goals and initiatives of the Hesburgh Libraries.* Manage IT-related projects, including system and technology solution deployment, management, upgrades, and performance of quality assurance testing.* Develop, prepare, and edit application documentation, presentations, and training materials for internal and external use.* Collaborate with the Enterprise Systems department on user administration, backup and recovery, security, networking, and file systems.* Partner with library staff, faculty, and end users to explore and implement new and emerging technologies for technology-enabled spaces.* Procure and implement technology in partnership with vendors, cross-campus collaborators, and end users.* Provide end user support for faculty, students, and staff, including for executive leadership and key university events.

Notre Dame, Indiana, United States

* Led the administration of complex AV systems, ensuring secure and efficient network management and maintaining Crestron devices to support academic and operational functions.* Creation and management of an integrated Qualtrics-ServiceNow room check form. Form automatically updates ServiceNow records for each room, creates detailed incidents for issues found, and resolves incidents when the room check operator is able to fix the issue on site. This form has saved nearly 5000 staff hours over the past four years. * Real-time remote and on-site support--Tier 3 for technical and training issues in AV spaces, including troubleshooting, repair, and coordination of on-site/remote support to get AV spaces back into service in a timely manner. Responsible for monitoring, assisting, and mentoring Tier 1 and 2 during live support calls.* IT Service Management--track incidents, ensure customers are informed with updates and resolutions, update asset details, lead IT Change Management create Problem records, and analyze incident history for trends. Includes creation and delegation of tasks and incidents, plus membership in the ServiceNow Users Group (SNUG) team.* Continuous Process Improvement--Development, documentation, implementation, and administration of standard operating procedures and processes, including the provision of training to co-workers where needed.* Project Management--Manage high-level enterprise projects. Vendor liaison for scheduled systems administration tasks, system-wide code updates and fixes, and system-wide firmware updates. Technical lead for projects with complex requirements.* Student and on-call supervision, training, and tasking--Coordinating work with technicians, ensuring they have an understanding of how to complete the task, and tracking the work in ServiceNow.* Liaison to vendors, other departments, and the Office of the Registrar. * Founding member of Back-to-School Committee, including terms as co-chair and chairperson.

Notre Dame, Indiana

* Led AV Systems Administration, managing Crestron and Apple devices, organizing Google Shared Drives, creating Qualtrics forms, and overseeing Jamf deployment for tvOS devices.* Developed and maintained process documentation, ensuring consistency and clarity across technical procedures.* Founding member of the OIT Back-to-School Committee, serving as both Chair and Co-Chair, and driving initiatives to improve readiness for the academic year.* Liaised between departments and vendors, ensuring smooth collaboration and communication across teams.* Provided support and maintenance for academic spaces as well as additional spaces under service level agreements.

Served as a member of the END USER COUNCIL Advisory Board, providing industry insights and guidance to the Digital Signage Expo (DSE) team. Collaborated with fellow industry professionals to help shape the direction of the expo and ensure relevance in the evolving digital signage landscape. Contributed to the Digital Signage Connection's "Ask the Board" feature and other blog content, sharing expertise on emerging trends and best practices.

Dunwoody, Ga

* Obtained and maintained licenses in Property & Casualty insurance for multiple states, starting with Georgia.* Handled incoming calls from customers and prospects for Auto and Fire insurance, providing expert advice and solutions.* Assisted customers with purchasing and maintaining policies, including processing vehicle changes, payments, and policy adjustments.* Prepared and distributed policy documentation, ensuring accuracy and compliance.

* Responsible for the development and implementation of denominational youth program (Turning Point Youth Ministries), including event planning, youth worker training, and participation in regional and state youth events. * Lead a team of volunteers (Youth Advisory Council) in long-term planning, including class offerings for Atlanta Bible College, event theme creation and development for four annual events, and development of new programs. * As director of FUEL (a summer youth program), I coordinated a staff of 40-45 adult volunteer staff members. * Worked with state and regional program directors to lead or coordinate youth events and youth leader training seminars.

* Responsible for classroom lecture and teaching bachelor level classes in areas of experience, including leadership, youth ministry, and personal spiritual development. * A member of the distance learning development team and a part of the staff leadership group, which advised the CAO in general matters, including direction, community relations, academic issues.

Farmington, Missouri, United States

* Aided a new church by being their main speaker and taking part in youth eventscontinued working as associate pastor after a pastor was hired* Relationship-building among members was a primary focus.

St Louis, Missouri, United States

* Responsible for configuration, installation, implementation, customer training, remote maintenance, and on-site service of voice mail computers and phone systems. * Performed installation, repair, and replacement of hardware in voice mail computers. * Took part in beta testing projects with Toshiba representatives in St. Louis area installations. * Performed voice and data cabling.

St. Charles County, Missouri, United States

Responsible for all areas of ministry, including preaching, teaching, creation and implementation of evangelism efforts, and leading junior youth group.

Bridgeton, Missouri, United States

* Responsible for overseeing the music sections in five St. Louis stores, including purchasing, returns, displays, and inventory* Worked in tandem with another music buyer to ensure that each store’s music section was optimized for ease of restocking, customer satisfaction, and visual presentation* Worked with a warehouse team on additional projects outside of music when needed.

* Assist in all areas of ministry, including preaching, teaching, and service planning* Develop theological position papers necessary for licensing submission

Certificate Of Youth Ministry, Youth Ministry

Certificate in Youth Ministry

Bachelor Of Arts - Ba, Theology

Activities and Societies: Student Government Street Theatre Chorale

Youth Ministry Leadership