- Provide consultative services based on prospect’s requirements and available AppointmentPlus product offerings, professional services and third-party contractor needs- Responsible for the support of the sales representatives by providing technical knowledge to prospects and existing customers- Have a significant presence in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals- Deliver post-sale support to Training Team as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation- Present technical training to new and existing Sales and Customer Experience teams- Offer technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features- Assist external customers by executing on delivery and implementation plans, tests and troubleshooting final system set ups prior to, during and after implementation of solution- Provide training and end-user support during and after the implementation process- Drive more complex or high value implementation projects- Provide support in both pre- and post-sale by attending presentations, product demonstrations, and installations/implementations- Document and enhance processes and procedures to ensure efficiency and scalability

Responsible for development and delivery of product demonstrationsResponsible for representing the product to customers and at field events such as conferences, seminars, etc.Respond to functional and technical elements of RFIs/RFPsConvey customer requirements to Product Management teams

Communicate the value of transitioning to cloud based applications and leveraging those platforms to help companies increase revenue, operate more efficiently and provide a better customer experience.Leverage my years of industry experience to transfer best practices approach for implementing such platforms and continuing to keep my knowledge of extensible, complimentary and ancillary add ons to help increase the value of my customer's investments.

Gather requirements from customers regarding their ERP solutions. Review functional documents and assist with translating requirements to SCRUM teams. Perform functional modifications, import data, test and validate functionality. Assist in project delivery and training aspects. Assist sales in pre sales activities (responding to RFI's, building proposals, providing demonstrations)

Implement and Manage Salesforce.com Projects in the West and Central Region

Generate sales both direct and indirectly through a network of a dozen resellers throughout CA and Latin America. Help partners strategize with regards to selling, marketing and training. Worked closely with the outside sales team to support sales efforts.