Jon Cicchelli Email & Phone Number

• Leading two cross-functional engineering teams of 14 members across three continents, focusing on agile delivery and collaboration.• Mentoring engineering managers to strengthen team performance, streamline processes, and drive growth-oriented mindsets.• Spearheading engineering integration and process alignment following multiple acquisitions, ensuring seamless transitions and knowledge transfer.• Establishing and standardized development workflows to improve project efficiency and product consistency across teams.

Detroit, Michigan, Us

• Defined and implemented scalable engineering processes and agile practices for software initiatives, fostering effective collaboration across product, engineering, and design teams.• Directed and grew a multidisciplinary team of 20+ engineers, project managers, and designers, overseeing high-impact projects that drove measurable growth in product engagement.• Worked closely with the executive team to develop multi-year strategies, aligning department goals with business objectives and long-term vision.• Ensured ISO 27001, GDPR, CCPA, and SOC2 compliance, reinforcing data privacy and security standards across all development initiatives.• Ensured internal alignment with ISO 27001, GDPR, CCPA, and SOC2 compliance.

Detroit, Michigan, Us

• Developed and prioritized requirements, user stories, storyboards, and strategic roadmaps for key features, including authentication, integration, and account management, enhancing product functionality and security.• Boosted mobile app quality, improving user ratings from 3.8 to 4.8 through targeted upgrades and rigorous quality assurance practices.• Established documentation and knowledge-sharing protocols to streamline project onboarding and support sustainable growth within BI and product teams.• Orchestrated the implementation of real-time reporting in BI operations, leveraging Redshift, Tableau, and DOMO to enable data-driven decision-making across teams.

Detroit, Michigan, Us

• Guided and mentored a cross-functional team of 12, providing vision and strategic direction to project managers, developers, QA, and DevOps engineers to drive successful project delivery.• Led the complete redesign of a core B2C product, achieving a 10x increase in sales and significantly enhancing customer experience and retention.• Expanded the engineering team by 50%, recruiting, onboarding, and training new hires to scale operations and support product growth.• Spearheaded a major re-architecture of the subscription and authentication modules, resulting in a 4x increase in user acquisition and streamlined user management.

Detroit, Michigan, Us

• Led a cross-functional team of four to launch an improved website experience, from strategy to implementation to launch utilizing Ruby and ReactJS/Redux.• Implemented Lean Startup processes on product validation & organizational learning.• Facilitated overall inbound-marketing strategy using a variety of platforms such as HubSpot, Google Analytics, SEOmoz, and Google Ads.• Held organization-wide training on web development and analytics.• Implemented user testing and A/B deployment using Google Optimize.• Launched behavior-based messaging using MixPanel.

Detroit, Michigan, Us

• Restructured AWS cloud-computing resources to reduce costs by more than 30% and align with internal disaster recovery plans.• Managed continual deployment of SRE-related technology such as Chef, Terraform, CI, etc.• Performed in-depth security reviews using Backtrack/Kali Linux• Created a web-based management tool for WPA2-Enterprise using Symfony2, BackboneJS, and OpenSSL • Administered all Linux-based resources for the product development team. • Worked with the development team to move to a stateless architecture, allowing our applications to scale horizontally.• Oversaw daily IT Helpdesk operations.

• Created various SEO and go-to-market strategies for SMBs• Provided general consulting on WordPress, AWS, Web Applications, etc.• Handled platform migrations for eCommerce sites• Oversaw the development of various rebrands and website launches• Assisted early-stage startups through their accelerator programs.