Jon Cliffe Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Managing the support officers, implementing a process of continuous improvement within the legal department and overseeing the collection and dissemination of accurate management information.
• Overseeing the operational management of the support officers, including time management, quality control and customer service to ensure consistent service levels and regulatory compliance.
• Developing staff through carefully tailored training and mentoring programmes, assessing resource requirements and evaluating performance of individuals and their contribution to operations.
• Advising the department on customer intelligence, and coordinating colleagues’ input to drive business development opportunities.
• Examining processes and procedures which maximise output, quality and minimise cost to constantly address the operational efficiency of the organisation.
• Developing and maintaining a system to create and present management reports which facilitate intelligence-based decisions and continuous improvement.

Manchester, United Kingdom

• Supported the legal team, developing and maintaining a structure of management reports, using data from a variety of sources including reports in Siebel Analytics.
• Maintained and enhanced dashboards to provide accurate and comprehensive performance information, ensuring that all statistical data reports were extracted correctly from Siebel.
• Produced articulate presentations to illustrate activity plans, progress reports and budget considerations, facilitating senior management decision making, and forward planning.
• Created and maintained intranet updates as well as the Legal Vitals publication, trade articles and team updates, to ensure communication channels were fluid and content consistent.
• Audited the management support officer to ensure compliance with high standards of quality and customer service.

Stoke-on-Trent, United Kingdom

• Dealt with high level complaints received by the CEO and other directors within the group, communicating responses and mitigating issues through a variety of channels according to customers’ preferences.
• Investigated, resolved and addressed complex queries, working closely across multiple functions to ascertain the root of issues, noting solutions into a process of continuous improvement.
• Analysed customers’ usage and gathered insights to assess effectiveness, advising on upgrades, downgrades and additional services, where required.
• Ensured fluid communications with customers to build trust and loyalty, providing aftercare to ensure that no further issues arose and customers remained engaged.

Stoke-on-Trent, United Kingdom

• Expedited both distribution and surplus orders, contacting vendors and customers and maintaining the CRM / GP as necessary.
• Kept customers appraised of order status while generating purchase orders for all new products by assigning vendors and pricing to sales orders, using the CRM / GP purchasing system.
• Confirmed orders with price, part number and lead-time establishing consistent flow of information between vendors and ensuring orders were processed efficiently.
• Effectively handled all discrepancies in order to maintain high service levels and updated systems with product data, as required.

Exeter, England, United Kingdom

• Managed highly professional security personnel and weapons for merchant vessels transiting through high risk areas, for Red Sea and Gulf of Oman Operations.
• Managed the logistics to transport highly trained personnel through all major and numerous minor ports throughout the Red Sea, Gulf of Aden, Persian Gulf, Gulf of Oman, Arabian Sea and Indian Ocean, as well.
• Dealt with out of hours operations, covering all ports of operation, intelligence reporting and managing duty teams.
• Improved cross-deck evolutions, building up business relations with new agents and creating operating procedures to improve efficiency.

London, United Kingdom

• Arena Television is an Outside Broadcasting Company. I managed a team of 4 coordinators and also liaised with our clients that included SKY, BBC, ITV and ESPN. My main responsibilities were to:
• Establish with clients their future outside broadcast jobs prospects and to evaluate recently completed jobs.
• Analyse and manage current jobs that were being planned, and inform my team of any client changes that were requested.
• Host client visits to give them a more in-depth knowledge of our business and demonstrate how the company would react to their requirements.
• Work closely with Unit Managers to provide detailed quotes for tenders.
• Organise and approve all time sheets for the company staff and arrange all orders needed for the day to day running of the business.