Located at the Knolls Atomic Power Laboratory field office my responsibilities included:-Coordination and implementation of IT related projects in support of Mission Support objectives.-The onboarding of new employees ensuring authorization is gained for classified and non-classified computer systems, account configuration, and conducting cyber security briefings.-Level one response for IT related issues. Following defined procedures and engage appropriate teams for further investigation and resolution.-Strong familiarity with Office 365, SharePoint, and Microsoft Teams.-Security clearance held Secret.

-Key contributor in the development and implementation of strategic objectives to advance the Information Services Branch of the U.S. Coast Guard Academy.-Provided government oversight for IT related activities for a 20+ contractual staff whose scope of work included systems administration, website development, network administration, and helpdesk operations. -Provided government oversight for IT security ensuring software audits, vulnerability scans, and risk assessments were in accordance with Security Technical Implementation Guidelines.-Provided financial governance for the Information Services operational budget of $5M. In addition, responsible for the IT services contract, software licensing, hardware expenditures, and preparing proposals for recapitalization of IT assets.-Demonstrated an effective ability to work collaboratively with information technology staff comprised of Coast Guard officers, enlisted members, contractual members, and faculty.

-Lead production support role, subject matter expert (SME), for a mission critical ticket management system supporting AT&T Global Client Support Center operations. -Urgently responded to reported incidents defining and prioritizing business impact, applying critical thinking skills and troubleshooting methodologies to drive problem resolution. -Exercised call to work procedures to engage responsible teams and establish an escalation path to mitigate business impact.-Communicate appropriate updates to the key stakeholders; publish notification updates within the defined SLAs.-Demonstrated skills to support problem determination and resolution included Unix Shell Programming, Application and Network Performance Monitoring, SQL, Splunk, and SoapUI for testing Simple Object Access Protocol (SOAP) and REST API’s.-Strong ability to work well under pressure and communicate collaboratively with both technical and non-technical stakeholders.

-In support of achieving defined availability and MTTR metrics provided a key role in root cause investigations for reported severity one and non-severity one incidents impacting a mission critical ticket management system based on BMC Remedy.-Provide L3 support for client/vendor and auto E-Bonding features to communicate with the Trouble Management system of vendors and clients through AT&T B2Bi system. -Demonstrated a strong ability to drive the incident by engaging respective team members and providing technical information that led to problem resolution. -Provided a lead role in the weekly review of defects (MRB) verifying accuracy with development that all information was provided to support continued investigation and planning for quarterly releases. -As the subject matter expert (SME) completed Remedy administrative tasks to include creating functional areas, service line mappings, and resolution information to support client team operations. -As the subject matter expert openly and effectively communicated with all team members regarding issues both technical and administratively. Assigned tickets and provided one-on-one sessions that further developed the team’s ability to work effectively and independently in the triage of reported defects. -Effectively utilized call to work procedures to engage respective teams and participated in 24x7 on-call rotations.

-Application development and support to meet business objectives. -Coordination and implementation of IT related projects in support of manufacturing objectives. o Implementation of LAN performing network installation and administration.o Warehouse inventory system utilizing bar code technology.o Integrating the SAP order, ship, bill modules with the existing financial system.

Independently install and configure Unix based environments with application development software.Effectively translate customer requirements into existing or new software functionality.Collaborate with customers to identify improvement in business operations and discover opportunities for additional product offerings to customers.

Application development and support to meet business objectives.

Application development and support to meet business objectives. Coordination and implementation of IT related projects; Point of Sale (POS).

Skilled in the ability to read and interpret schematic diagrams to troubleshoot electronic equipment to the component level. Perform essential preventive maintenance checks and calibrate equipment components utilizing test, measurement, and diagnostic equipment. CT Army National Guard 07/02/79 11/01/81 HonorableU.S. Army 11/01/81 11/01/85 HonorableCT Army National Guard 11/01/85 07/13/91 HonorableCommendations: National Defense Service Medal (Desert Storm), Army Reserve Achievement Medal, Army Achievement Medal (x4), Army Good Conduct Medal, Overseas Service Ribbon (Alaska), Aircraft Crewman Badge