Analyze, problem-solve and advocate for healthcare and other customers to help them experience the full potential value from the software and services.- Provided expert technical guidance on support issues and training- Guided customers down appropriate pathways for success using product solutions- Achieved 90%+ customer satisfaction and achieved performance objectives annually

Managed talent procurement and supervision. Oversaw customer support, product fulfillment and talent/location scheduling. Script writing and video editing. Managed product research, procurement processing and fulfillment, production community liaison. Unit Director on filming activities including auditioning, scheduling, set and location scouting. Created and managed safety training.

Managed software implementation and training services team. Implemented new implementation methodology to ensure expeditious delivery of base level implementation requirements. Led team in successfully maintaining an average 94% client satisfaction rating, high billable utilization and on-time delivery.

Managed software implementation, consulting and training services teams. Managed marketing efforts to ensure client awareness of product changes and identified and documented processes and technical documentation. With significant growth, led 10 person team to maintain 94%+ satisfaction rating each year. Managed product documentation and multi-media services.

Managed support and implementation teams. Managed marketing efforts to ensure client awareness of product changes and identified and documented processes and technical documentation.Responded to client needs for support for technical and training matters. Assisted clients to set up software with recommended best practices. Performed quality assurance testing and communicated software changes to clients.

Worked with youth and their parents in an intensive skills based mental health program to deliver mental health support in home and community environments. Coached and modeled positive behavior. Documented and reported all contacts. Developed plans for client improvement.

Responsible for the day-to-day tasks of managing a department employees and an operating budget with fixed and variable revenues. Prepared annual operating budgets, supervised and evaluated staff and administrative assistant, and reviewed activities between supervisor and staff.Provided professional casework, court recommendations, supervision, counseling and services in the rehabilitation of youthful offenders. Coordinated and performed probation functions on behalf of juvenile and adult misdemeanor courts; attended court proceedings and provided juvenile sentencing recommendations; enforced court orders; interviewed and assessed juveniles; provided family and crisis intervention services; prepared and maintained case file information. Coordinated the court process with all involved parties including prosecutors, defense attorneys, families, social workers, and guardian ad litem representatives. Performed a variety of case management and risk assessment functions. Conducted home, school, and office visits; provides family and/or crisis intervention services. Supervised high-risk juveniles including sex-offenders and gang involved, chemically dependent, mentally ill, abused, and/or neglected juveniles. Monitored youth progress toward fulfillment of court ordered sanctions and restitution.Created diversion agreements for minor first-time offenders. Developed and maintained collaborative partnerships with community organizations, law enforcement agencies, and task forces. Attended and participated in a variety of inter-agency and/or task force meetings. Prepared and presented various types of written reports to the Court including social summaries and probation violations. Created, updated, and maintained case files; Documented all case activity; input and updated case information in local and state databases.

Taught, coached, modeled positive behavior, and accompanied individuals to involve them in family, neighborhood, civic, cultural and religious activities and events, meet new people, develop friendships, exercise choices, and acquire the competencies to maintain these activities and accomplish personal goals.

Logistical functions, including soliciting, scheduling, dispatching and tracking shipments primarily in Spanish. Supervised on time delivery of all international shipments and coordinated client solicitations for loads for pickup and delivery.

Provided professional physical security coverage and response for Church properties, for employees, visitors and guests. Handled disruptive or threatening influences at Church buildings or by persons to ensure a tranquil environment for the General Authorities, employees, visitors and patrons. Provided emergency first response. Documented incidents in writing for presentation to high ranking church officials. Accurately reported problems to the Global Security Operations Center and management and wrote reports on incidents.Worked one year in global dispatch center handling first level emergency calls and monitoring of alarm and camera systems.