Jon Crook Email & Phone Number

Manchester, England, United Kingdom

Chatham, United Kingdom

Chatham, Kent

I was a tech level 2 engineer for the technical support team at the UK head office of audio visual company, Bose.My particular team specialises in wireless and wired networking devices. We help resolve technical problems by telephone and e-mail. Other duties that I also perform include managing global social media channels for Bose, managing escalations through our ticketing system, doing some management work such as reporting and managing service level agreements plus on occasion I help train other members of staff.

Rochester, United Kingdom

I worked here shortly over the Christmas period. This was a customer advisory role, and unlike my previous role at head office in 599 Direct Upgrades, this was a customer facing role in a retail environment. I took this job primarily for the experience, networking and to improve my own skills.

Stoke-On-Trent, United Kingdom

I worked as part of a hard working, efficient team at Phones 4 U head office. We take the upgrades taken by our inbound sales team, input the data into our system and database. We then put through the order on a till system, connected the mobile phone to the relevant network before boxing up the package and paperwork for the customer. This all being done within company SLA to maintain a superb customer experience.

Stoke-On-Trent, United Kingdom

During this role with Phones 4u I worked within customer service. My primary role was to resolve customer queries, whilst hitting service level agreements and ensuring that the team was always delivering the best customer experience. I had to leave this role due to redundancy but was relocated into the 599 Upgrades Team.

Dudley, United Kingdom

My role was a customer service advisor and also played a role as a technician when needed and on occasion I did merchandising. I learned many skills from sales and merchandising to repairing computer systemsDuring my time at this placement I gained refund privileges and had beentrained to work in all areas of the store except Business to Business sales. I left due to relocation.

Gateshead, England

I was a sales consultant. I specialized in home broadband and low cost home telephony using the Apex unbundled loop to save our customers money.

Education record

Android Development Level 1, Computer Programming, Level 1

Studying how to make Android Applications as a hobby

Education record