Jon Cuccio Email & Phone Number

Greater Milwaukee Area

A leading provider of innovative solutions for imaging equipment parts and service, battery and medical equipment accessories, supplies and lighting solutions to thousands of healthcare customers worldwide.Team leader tasked with driving business development, motivating sales growth and instilling strong core customer service values to both the Customer Care and Inside Sales Teams.Major accomplishments include:• Directed and maintained effective customer service for all internal and external customers • Managed the Inside Sales Team, establishing and tracking sales targets and introducing improvements to the sales administration and customer service process. • Introduced and managed the implementation of price initiatives and sales programs increasing sales margins from 31.79% (2016) to 33.43% (2017) reversing a declining sales trend in the parts and batteries business • Provided leadership and direction to the Inside Sales Team generating sales growth of 8% for a rolling twelve months • Developed and chaired Quarterly Business Reviews with three of Alpha Source’s largest corporate accounts - GE, Aramark and TriMedx • Increased customer satisfaction levels from a rating of “poor” to “good” in less than 6 months

Center Valley, Pa

I was responsible for overseeing and operationalizing efficient processes, controls and reporting of $353M in assets, adhering to strict internal and government standards, policies and procedures.My recent significant achievements:• I lead a Tiger Team that analyzed, identified and operationalized adjustments, we reduced E & O Inventory from our central warehouse by $2.2M (NBV), resulting in a significant savings to the organization. • As a key contributing member of the Strategic Asset Management Initiative Team (SAMI), as a Business Leader, I was assigned the responsibility of establishing cross functional teams to analyze and determine solutions for 4 key projects resulting in performance improvements by developing more consistent and efficient policies and procedures for identifying and documenting all asset management processes.• I provided leadership and direction for the successful implementation of SAP ERP System, ensuring minimal business disruption while leveraging the full benefit of our investment. • I was responsible for ensuring all operational processes, procedures and controls required to support "used" and demonstration inventory were being enforced and reported. I established key metrics and KPI’s to monitor and control business performance and facilitate strategic decisions, maximize equipment utilization and uncover areas for improvement.• I drove the development and implementation of a single use disposable tracking system required to meet strict internal and government standards, policies and procedures one month ahead of schedule.

Maple Grove, Mn; Center Valley, Pa

I was promoted to supervise and direct the duties of 18 Field Inventory and Technical Support personnel, monitoring development, quality and the attainment of performance goals. The Asset Management Team was responsible for the processing and tracking of all demo assets. The Technical Support Team served as the first point-of–contact for all technical and service level inquiries.

Maple Grove, Mn

I managed a team responsible for all operational processes, procedures and controls to support used & demo inventory were being enforced and reported on using key metrics and KPI’s to monitor and control business performance and facilitate strategic decisions and maximize equipment utilization. I developed the operations for a Technical Support Team from the ground up, determining strategic direction, establishing goals, objectives and hiring team members.

Racine, Wi

I was empowered to assume additional responsibilities including the management of Customer Service, Sales Service Center and Repair Teams.

Racine, Wi

I was promoted to assume responsibility for the management of the Customer Service, Inside Sales and Shipping Departments