Jon Czerwinski Email and Phone Number
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Jon Czerwinski personal email
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As CTO and Partner at Fluid MSP, I drive operational excellence and cutting-edge IT service delivery, setting standards that define the future of IT services. Our mission is to ensure our clients’ success and security in an ever-evolving digital landscape.With over 20 years of expertise in IT operations, service management, and cybersecurity, I focus on delivering scalable, reliable, and secure solutions for a diverse client portfolio. My track record highlights my ability to improve team responsiveness and efficiency while consistently elevating the customer experience.I’m passionate about designing and implementing standards and processes that optimize IT service delivery and enhance client satisfaction. Leading a team of engineers, I prioritize proactive infrastructure support and continuous improvement of automated solutions. This dual focus supports both new customer acquisition and the seamless integration of other Managed Service Providers into our ecosystem.
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Cto, PartnerFluid Msp Sep 2024 - Present -
System Support Group ManagerDynamic Quest - Managed It Services Jul 2020 - Aug 2024Greensboro, Nc, UsImproved Systems Support Group responsiveness to overall company, while increasing endpoints under management by 150% without increasing headcount. Design and implement scalable standards and processes for delivery of services. Guide the selection, configuration, and management of MSP-related tools. Train and lead team of engineers in proactive infrastructure support and continual improvement of automated solutions.• Drove selection of and guided migration to new Remote Management and Monitoring (RMM) platform, enabling lower cost of ownership and improved service delivery, resulting in over 200% increase in monitoring coverage.• Analyze acquisitions for service delivery tools and integrate into Dynamic Quest systems.• Provide advanced management, automation, and documentation for 15,000 endpoints worldwide.• Reduced labor to keep Windows systems build levels updated by over 60%.• Manage remote technical staff -
Business Process ManagerDynamic Quest - Managed It Services Mar 2020 - Jul 2020Greensboro, Nc, Us● Incorporate processes from Cohn Consulting into Dynamic Quest managed Services● Identify areas for improvement and develop enhanced standards -
On ContractDynamic Quest - Managed It Services Feb 2020 - Feb 2020Greensboro, Nc, UsMigrate Cohn Consulting Corporation clients into Dynamic Quest -
Vice-President, PrincipalCohn Consulting Corporation Nov 2000 - Jan 2020Steered conversion from Time & Materials to Managed Services, achieving 40% revenue growth each year with over 75% of revenue from recurring contracts.Develop the IT Strategy, transformation, and deployment plan. Conduct assessments against best practices and generate gap reports and remediation plans by acting as vCIO for clients. Design and execute standards and processes for delivery of services, and lead the selection, configuration, and management of all MSP-related tools. Hire, train, and lead team of engineers in both proactive and reactive client infrastructure support and IT projects.● Slashed reactive hours per endpoint by 39% by identifying trends in support issues and establishing effective processes and automation, attaining 23% reduction in hours per ticket and 21% reduction in ticket per endpoint.● Created and streamlined highly efficient and repeatable engagements through a mobile-first approach to supporting 1,100+ endpoints over dozens of locations.● Formed reliable, current documentation updates using Azure Functions integrated with documentation API.● Performed and oversaw dozens of cloud migrations (on-prem to O365, on-prem to Azure, datacenter to datacenter) with zero downtime for clients.● Delivered zero downtime for over seven years in a highly-available VMWare infrastructure that hosts client workloads and internal monitoring and management systems.
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Networking ConsultantCohn Consulting Corporation Jan 1996 - Nov 2000
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Army OfficerUs Army Jun 1992 - Jun 2000Arlington, Virginia, UsUS Army Reserve, Corps of Engineers -
Systems EngineerNorthern Trust Mar 1994 - Dec 1995Chicago, Illinois, Us -
Associate Systems EngineerSchlumberger Nov 1992 - Mar 1994Houston, Texas, Us
Jon Czerwinski Skills
Jon Czerwinski Education Details
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Georgia Institute Of TechnologySpecializations In Operating Systems And Artificial Intelligence
Frequently Asked Questions about Jon Czerwinski
What company does Jon Czerwinski work for?
Jon Czerwinski works for Fluid Msp
What is Jon Czerwinski's role at the current company?
Jon Czerwinski's current role is CTO, Partner, Champion of Operational Efficiency.
What is Jon Czerwinski's email address?
Jon Czerwinski's email address is jo****@****orp.com
What is Jon Czerwinski's direct phone number?
Jon Czerwinski's direct phone number is +140472*****
What schools did Jon Czerwinski attend?
Jon Czerwinski attended Georgia Institute Of Technology.
What skills is Jon Czerwinski known for?
Jon Czerwinski has skills like Leadership, It Strategy, It Director, Consulting, Cisco Systems Products, Business Transformation, Strategic And Tactical Infrastructure Planning, External Controls Management, Configuration And Change Management, Channel Account Management, Infrastructure, Small Business Server.
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