Jon Dack Email & Phone Number

Worldwide, Us

New York City, New York, Us

Responsible for the overall digital strategy at Celonis with operational leadership of Enterprise Business Systems, Global IT Infrastructure & Support, Enterprise Security and a Business Process Center of Excellence𝑵𝑶𝑻𝑨𝑩𝑳𝑬 𝑨𝑪𝑯𝑰𝑬𝑽𝑬𝑴𝑬𝑵𝑻𝑺• Deployed a complete end to end Quote to Cash System using Salesforce, Workday and Zuora technologies, in order to streamline the quoting process and feed accurately into Revenue.• Re-structured the Enterprise Systems team to move from waterfall operations to Agile, and adopted mature engineering processes for delivery of solutions.• Reduced 20% in operational overhead costs and software services, while maintaining the same level of service and capabilities to the company• Deployed a ground up implementation of ServiceNow, with a focus on ITSM, HRSM and IRM modules, in an effort to improve operational efficiency across teams and take advantage of automation opportunities.

Portsmouth, Nh, Us

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐀𝐜𝐪𝐮𝐢𝐫𝐞𝐝Responsible for the strategic leadership of Enterprise Business Systems, Global IT Infrastructure & Support, Information Security, Business Intelligence & Data Strategy, and Operational Excellence𝑵𝑶𝑻𝑨𝑩𝑳𝑬 𝑨𝑪𝑯𝑰𝑬𝑽𝑬𝑴𝑬𝑵𝑻𝑺• Redesigned the operational structure of IT to create two independent focuses on IT Operations and Enterprise Business Systems, creating more synergy with the business and a well-defined operating model• Formed an Enterprise Data and Business Intelligence Team, responsible for building the core infrastructure, and the relevant data pipelines and intake processes, in order to support strategic data-driven decision making• Introduced a new Operational Excellence function to the business, focused on finding process improvement opportunities across the enterprise, in an effort to improve operational efficiency• Full deep dive of our CRM system, resulting in a new initiative to redesign our Lead to Cash processes and rebuild the supporting technology• Moved all on-premise IT networking and compute to the cloud, reducing the complexity of our offices and data centers• Moved to cloud telephony and replaced our on-premise phone system, resulting in approx. $1mil/year in savings

Boston, Ma, Us

Responsible for the strategic leadership of Enterprise Business Systems, Information Security, Global IT Infrastructure & Support, Process Improvement and Global Real Estate at a fast growing, fast paced tech company.𝑵𝑶𝑻𝑨𝑩𝑳𝑬 𝑨𝑪𝑯𝑰𝑬𝑽𝑬𝑴𝑬𝑵𝑻𝑺• Helped grow Toast from a Series B 200 person Start-up to a multi-billion dollar tech company with employees in the thousands and customers in the 10’s of thousands• Built all aspects of IT including infrastructure, security, help desk, enterprise architecture and business systems, getting the company ready for IPO• Deployed a full 360 implementation of Salesforce CRM, having all customer touch points and workflows in a single source of truth (Sales Cloud, Service Cloud, Field Service, CPQ + Billing, Communities)• Deployed NetSuite ERP, supporting our Accounting operations and Warehouse operations, including international supply chain• Established and built an Operational Excellence function, focused on Program Management and Business Process Analysis, in an effort to streamline processes across the business• Built a Real Estate function, responsible for managing over 1 million sq ft across the USA and Ireland, in addition to ongoing Workplace Experience efforts

Boston, Ma, Us

𝐑𝐨𝐥𝐞 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐞𝐝

Boston, Ma, Us

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐀𝐜𝐪𝐮𝐢𝐫𝐞𝐝

Boston, Massachusetts, Us

Boston, Ma, Us

Boston, Massachusetts, Us

Cambridge, Ma, Us

London, Gb