Jon Danielsen Email & Phone Number

Panama City Beach, Florida, United States

Evansville, Indiana, Us

Evansville, Indiana, Us

Headquartered in Evansville, Indiana, MetroNet is a customer-focused company providing cutting-edge fiber optic telecommunication services, including high-speed Fiber Internet, full-featured Fiber Phone, Fiber IPTV with a wide variety of programming and products.We got our start in 2005, with our first fiber optic network in Greencastle, Indiana, and have since expanded into over 100 communities throughout Florida, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, and Ohio. All MetroNet services are delivered across our 100% fiber-optic network made up of thousands of miles of fiber optic cables connected directly to homes and businesses.At MetroNet, we are committed to bringing state-of-the-art telecommunication services to the communities we serve by delivering services comparable or superior to those offered in large metropolitan areas. This commitment not only means better internet, television, and telephone options for our customers today, but also the capacity to continually provide additional products and services in the future as new uses for 100% fiber are developed.Our commitment to our communities doesn’t stop at bringing exciting new technology. We’re also proud to have local retail stores, staffed with friendly associates and technicians who actually live in the communities we serve. We find it is always reassuring to see a familiar face when your services are installed or when you stop by our store. Our innovative store design allows customers to test drive MetroNet products at interactive kiosks, sign up for services, pay their bills, and much more.

Marietta, Georgia, Us

VerTek, LLC is a full service telecommunications contracting partner and our team of strong, seasoned professionals can execute your projects: from preliminary planning and engineering to construction and construction management , testing, activation, and completion. We start with a detailed strategy based on accurate data and collaborate with your teams on a regular basis to execute your projects safely, professionally, on time, and on budget.

Jon Danielsen is the Vice President of Operations at ACI USA, LLC, the fulfillment division of QualTek, a turnkey provider in the telecommunications industry that delivers engineering, construction, fulfillment, and program management through its 85+ North American locations. Jon has more than thirty years of proven leadership and expertise in Operations and Customer Care. Prior to joining ACI USA, Jon was the SVP of Operations for PremierCC, Inc.

PremierCC is focused on the installation of residential and commercial cable products such as cable television, high-speed internet, and VoIP for major cable service providers throughout the United States. PremierCC is poised for growth as we implement new ideas to stay ahead of the constantly changing broadband industry.

Management consulting focusing on Operations, Customer Service and Call Centers, Process Improvement, and Organizational Development.

Philadelphia, Pa, Us

Directed the Dynamic Dispatch, Quota, Routing and Escalation Teams for the West Area of Chicago (500,000 customers).* Instituted process changes to better align the Dispatch teams with the Technical Operations teams to increase productivity by15% in six months.* Improved the Area’s on-time performance from 90% to over 95%.* Project managed the Digital Network Enhancement for the Area, transitioning 220,000 customers to an all-digital platform.

Philadelphia, Pa, Us

Worked as the Regional contact for the integration of the Insight Cable properties in Central IL into the Greater Chicago Region. Launched the Virtual Customer Account Executive (VCAE) initiative in the GCR, which allowed customer service representatives to work from home.

New York, New York, Us

Managed the Insight Communications systems in Southern Illinois.* Reorganized the operations, bringing in key talent to reverse years of customer losses and drive 2% annual basic customer growth in less than 2 years.* Successfully improved employee relations to eliminate a union organization attempt.* Restructured the Direct Sales Team, implementing a new compensation package and hired a new Director of Sales. Improved connects by 12% in one year..

Princeton, Nj, Us

Managed the Chicago operations, providing telephone, video and cable modem services to 140,000 residential and commercial customers.* Directly responsible for 9 direct reports, including Business Operations, Construction and Engineering, Facilities, Employee Services, Dispatch, Provisioning, Training, Headend, Switch.* Full P&L accountability, responsible for a $70M annual Operating budget and $17M Capital budget.* Operated and constructed a full-service network in a competitive urban market.* Turned around months of successful customer losses.* Reorganized the operations to reduce expenses by over $2MM annually.

Princeton, Nj, Us

Managed the newly-built competitive telecommunications operations with 30,000 customers.* Directed the launch of the company's new Video-On-Demand (VOD) product.* Launched the first add-on sales program for front-line technical employees which was modeled across the organization. Resulted in $500,000 in annual revenues to the company.

Princeton, Nj, Us

Directed the day-to-day operations of RCN's Customer Support Call Centers.* Directly responsible for 4 Directors, a Project Manager, and over 1300 employees in Wilkes Barre, PA, Springfield, MA, Chicago, IL, and Princeton, NJ.* Strong focus on improving the workflows between the Call Centers and Field Operations in the local Markets.* Involved in the development of operational methods and procedures for use with the new billing system implementation.* Working with Field Operations QA to direct process teams focusing on operational challenges.* Scored in the top two among cable television providers on the annual J. D. Powers Customer Satisfaction ratings in 2000 and 2001.* Developed the first merit-based incentive plan for the front-line customer service representatives. Reduced turnover from over 6% monthly to below 4% in one year.

Created and managed the Customer Service organization for a cable television MSO.* Planned and implemented the consolidation of 14 separate customer service offices into one Call Center supporting over 1,000,000 customers over a two year period.* Directed the planning and construction of an 80,000 square foot Call Center, which employed over 500 personnel, supporting cable television and high-speed modem. Delivered the project on time and within a $6MM budget.* Involved in the process standardization across all the markets, in conjunction with Field Operations.* Directed the installation and use of a quality monitoring system for call centers. Improved training and quality scores by 20%.

Managed the day-to-day operations of a large cable television operation (150,000 customers)in New Castle County, Delaware.* Oversaw an annual operating budget of over $52M, with an operating cash flow margin of 48%, exceeding aggressive budget goals in each of the last three years, and grew revenues by 25% over 5 years.* Directed 7 different departments (Accounting, Marketing and Sales, Customer Service, Field Operations, Local Programming (including local News), Local Ad Sales, Human Resources) managing over 240 employees.* Maintained the relationships with local Franchise Authorities, negotiated franchise agreements, presented at public hearings, conducted a monthly General Manager information program on the local programming channel.* Heavily involved in the local community (Chairman of the Board for the Chamber of Commerce, on the boards of the Better Business Bureau, American Cancer Society, West End Neighborhood House).

Managed a cable television operation in New York's Hudson Valley.* Oversaw an operation delivering cable television services to 25,000 customers, 400 miles of plant, three headends.* Managed 35 employees, including 15 technicians and 12 Customer Service Representatives.* Successfully negotiated franchise renewals.* Decertified Union (Teamsters) in Technical ranks.

Bachelor Of Science - Bs, Psychology

Bachelor Of Science (Bs), Psychology