Jonnathan Rojas Murillo Email & Phone Number

Costa Rica

Greenwood Village, Colorado, Us

Accomplishments:• Created documentation for onboarding new products (VMware SDWAN, Zscaler Private Access)• Redesigned application firewall architecture and provided knowledge transfer to support teamsMain Responsibilities:• Onboard new customers to TTEC’s contact center solutions from a network perspective• Provide design and implementation assistance to customer’s on new environments• Create detailed and high-level technical documentation on customer’s environments to handoff to managed services team (support)

Nashville, Tn, Us

Accomplishments:• Designed new Azure network infrastructure following security best practices, including the implementation of Azure Firewall and SDWAN• Implemented Cisco ISE from scratch in over 4 different sites with over 10 nodes• Implemented ISE posturing for VPN access• Designed and implemented a secure authentication flow for Citrix Gateway using nFactor and Endpoint Analysis (EPA) • Implemented different VPN solutions to solve business problems that were affecting productivityMain Responsibilities:• Provide technical assessment of requirements and definition from conception through implementation• Design, configure, and document Firewall, VPN and SDWAN Infrastructure, using Cisco FTDs, Citrix SDWAN, Meraki SDWAN and Azure services• Assist in the evaluation of potential network products or technical solutions• Contribute to the development of network documentation, including low and high level diagrams, standards, specifications and operating procedures• Design and support of Citrix network infrastructure (Gateway, Load Balancing, GSLB, ADM, Appfw, SDWAN)

Fort Lauderdale, Fl, Us

Accomplishments:• Assisted large customers migrating from on-premises to Cloud Citrix infrastructure.• Created articles to provide resolution to critical issues for internal and external consumers.• Provided coaching and technical training to support engineers.Main Responsibilities:• Provide technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.• Publish articles on moderately complex technical support issues in Citrix’s online knowledgebase, and review others articles.• Interface between the customer and engineering for complex technical issues.• Manage and deescalate critical incidents affecting Citrix customers.

Fort Lauderdale, Fl, Us

Accomplishments:• Created a direct communication channel between support engineers and escalation engineers reducing the number of escalations.• Created new onboarding procedure and materials for new hires. • Awarded as MVP on multiple occasionsMain Responsibilities:• Validate and qualify sophisticated customer issues and business impact which may require collaboration with different teams and/or other vendors• Provide technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels• Perform sophisticated problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management• Guide other support engineers on complex troubleshooting scenarios and provide training/coaching to new hires.

Ashburn, Virginia, Us

(former HP/HPE)Accomplishments:• Deployed Aruba’s SDN solution within DXC’s production Data Center using ESXi• Built proof-of-concept environments for potential SDN customers• Participated in benchmark testing for Campus and Data Center equipment for HP data centers at Cisco RTP site.• Migrated Data Center and Campus network management for a large customer from their own team to DXC’s dedicated team.• Prepared technical documentation and procedures to train and onboard new members to the dedicated support team.Main Responsibilities:• Guide new potential customers on the benefits of Aruba’s SDN against the traditional network model and other competitors.• Perform benchmark testing for Aruba’s SDN on different platforms (VMware, KVM, BM)• Create technical documentation for Aruba’s SDN.• Host presentations to potential SDN customers.• Assist DXC customers in different campus, data center and security projects, such as PCI compliance.• Coordinate changes and new implementations with the change management, hands and eyes, implementation and management teams at DXC and the customer’s end.• Work closely with the Architecture team to review proposed changes and find areas of opportunity.• Coordinate new changes and implementations with DXC’s and the customer’s engineering team• Provide guidance to hands eyes during implementations and troubleshooting activities• Act as the escalation point for all level 2 and level 3 support engineers.

La Aurora, Heredia, Cr

Main Responsibilities:• Create case reviews for other engineers• Serve as escalation point for technically complex or politically hot issues

La Aurora, Heredia, Cr

Main Responsibilities:• Provide support with the ASAs NGFW, IDS or IPS modules or appliances• Provide solution on issues related to: NAT, Multiple context, ACLs, routing, internal issues(bugs), ZBF, MPF.• IPSec IKEv1 and IKEv2(Site to Site, DMVPN, GRE, AnyConnect, WebVPN, VPN Client IPSec, PPTP on router, L2TP on ASA or routers ISR or ASR)• AAA LDAP, Radius, TACACS+, SDI, Token, certificate authentication, SSL Certificates