Jonathan Dickerman Email & Phone Number

Pensacola, Florida Area

IT Banking Systems Consultant specializing in Check Processing Software. Providing design, implementation and support for large commercial banks utilizing IBM's Financial Transaction Manager (FTM) for Check Processing.

Pensacola, FL

*Senior application engineer responsible for the design, migration plan, implementation and post-move testing for 110 application servers from two Data Centers in Medford, MA to a new Data Center in Kings Mountain, NC. This included Virtual to Virtual, Physical to Virtual, Physical to Physical, and Lift and Shift Migrations. This also included an entirely.

East Providence, RI

* Senior application engineer on the NCR ImageMark Check Image Archive 5.1 upgrade this included upgrading from Solaris 9/10 to Solaris 11, implementing 71 LDOM VM Servers on 12 T4/T5 Physical Servers. This also included migrations of all Check Image Data from L700 Tapes to EMC ATMOS Storage. This was a multi-million dollar upgrade that was completed in.

East Providence, RI

* Developed and built custom, department specific, Windows XP Images* Organized all PCs in Active Directory OUs and developed custom Group Policies* Coordinated and carried out the migration of 300+ PCs* Deployed software remotely to new PCs using Symantec CCM

Cranston, RI

* Coordinated application readiness for all departments pre-migration* Developed installation instructions for all applications* Coordinated and oversaw development and testing of MSI and CCM packages* Developed and implemented improvements in the deployment process

Johnston, RI

* Provide Windows Server Support/Administration for local small businesses.* Provide Break/Fix support of desktop and laptop hardware and software for local small businesses.* Web Hosting and Web Design for local small businesses.

Groton, CT

* Provided Break/Fix support for desktop and laptop hardware and software for a 7000+ user community.* Laptop and Desktop PC software builds and rebuilds using a documented process.* Logged all problem tickets in database for tracking problems and requests.* Multi-platform troubleshooting and software installation for clients running Windows 9x, NT4.0 and.

Groton, CT

* Managed the daily activities of the Mobile Computing Services Helpdesk.* Trained new technicians and developed processes and procedures for new value-added services.* Provided support for laptop hardware and software problems and requests for a 7000+ user community.* Developed laptop images, for use with Toshiba and IBM laptops, utilizing Norton Ghost.

Groton, CT

* First level phone support taking in excess of 35 calls per day with over a 50% first call resolution rate. * Single point of contact for both on-site and off-site clients. Provided phone support and problem resolution of technical questions relating to desktop, LAN, WAN, printing and network security issues. * Logged all calls in database for tracking.

Woonsocket, RI

* Responsibilities included: operating, controlling, monitoring and maintaining CVS Corporation’s 24x7 Satellite, Frame Relay, and Terrestrial Communications Networks.* Troubleshot and performed diagnostics on VSAT, Frame Relay, and GDC telecommunication equipment.* Developed several operating procedures and supporting documentation.* Logged and updated.

Canton, MA

* Provided a high level of help desk phone support for the Microsoft Office Suite under Windows 95/NT* High level of knowledge of all versions of Microsoft Office, version 4.0 to Office 97. * Highly specialized knowledge of all versions of Microsoft Word including Word 97.* Additional responsibilities included, providing technical assistance to peers on an.

Java Programming

Bachelor'S Degree, Civil Engineering