Jon Hudmon Jr Email & Phone Number

Chippewa Falls, Wi, Us

Chippewa Falls, Wisconsin, United States

Responsible for the assistance of day-to-day duties as a regional operations function. The Assistant Regional Manager assists with three core functions of the region, which could be supported by multiple offices including technical support, client success, and special projects. The Assistant Regional Manager epitomizes Integritek culture and values, leads by example, and is a support system for the regional team. This role works with the Regional Director to inform, collaborate, and execute… Show more Responsible for the assistance of day-to-day duties as a regional operations function. The Assistant Regional Manager assists with three core functions of the region, which could be supported by multiple offices including technical support, client success, and special projects. The Assistant Regional Manager epitomizes Integritek culture and values, leads by example, and is a support system for the regional team. This role works with the Regional Director to inform, collaborate, and execute Integritek’s strategy at a regional level. Show less

Eau Claire, Wisconsin Area

Responsible for supporting and empowering a team of Support Engineers to provide excellent customer service by troubleshooting and resolving customer issues to 50+ clients. Accountability for supervising my team and ensuring quality customer service and accurate ticket resolution that drives customer retention. First stop of escalation for customer tickets and ready to step in to assist resolve tickets when customer demand is high. Review the metrics of tickets completed and customer surveys to… Show more Responsible for supporting and empowering a team of Support Engineers to provide excellent customer service by troubleshooting and resolving customer issues to 50+ clients. Accountability for supervising my team and ensuring quality customer service and accurate ticket resolution that drives customer retention. First stop of escalation for customer tickets and ready to step in to assist resolve tickets when customer demand is high. Review the metrics of tickets completed and customer surveys to provide team feedback and tools for further development. Show less

Eau Claire, Wisconsin Area

▪ The lead contact for IT related issues when the IT Manager is unavailable.▪ Performed complex work with computer hardware, software and network systems.▪ Provide daily oversight and direction of the IT Staff.▪ Provide first level supervision of IT Staff.▪ Direct daily work and establishes daily/weekly/monthly priorities.▪ Be the primary point of contact for customer’s application and operational issues.▪ Record, track, and document incidents and requests in ticketing… Show more ▪ The lead contact for IT related issues when the IT Manager is unavailable.▪ Performed complex work with computer hardware, software and network systems.▪ Provide daily oversight and direction of the IT Staff.▪ Provide first level supervision of IT Staff.▪ Direct daily work and establishes daily/weekly/monthly priorities.▪ Be the primary point of contact for customer’s application and operational issues.▪ Record, track, and document incidents and requests in ticketing software. Maintain required recordkeeping, reporting time, and others records as directed.▪ Ensure that all customer requests for service are dealt with promptly and professionally and services are prioritized and delivered to the agreed schedule.▪ Ensure incoming RMM alerts are properly dealt with daily and tickets are created as necessary.▪ Maintain security and privacy of information systems, communication lines, and equipment.▪ Responsible for continuous improvement in both efficiency and effectiveness, implementing of best practices to optimize tech support process and deliver outstanding customer service.▪ Design and maintain process documentation for the service team.▪ Support, monitor, test, and troubleshoot hardware and software problems.▪ Install, configure, upgrade and maintain software applications.▪ Install and configure workstations based on customer needs and requirements.▪ Handle user account creation, permissions, mailboxes and deactivations.▪ Provide support for remote access users including VPN, email and network access.▪ Perform network administration duties including permissions assignment, password management, security and access control.▪ Monitor server operations and backup reports.▪ Identify and learn appropriate software and hardware used and supported by customers.▪ Perform other duties or special projects as requested related to area of responsibility Show less

Eau Claire, Wisconsin Area

Respond to telephone calls, instant messages, e-mail and customer requests toprovide direct, technical advice/support, troubleshooting assistance, problemresolution, and responses to customers for PCs, printers, networks, PC/serverapplications, databases, telephones, email, messaging and remote access. Record, track, and document incidents and requests in ticketing software. Maintainrequired recordkeeping, reporting time, and others as directed.… Show more Respond to telephone calls, instant messages, e-mail and customer requests toprovide direct, technical advice/support, troubleshooting assistance, problemresolution, and responses to customers for PCs, printers, networks, PC/serverapplications, databases, telephones, email, messaging and remote access. Record, track, and document incidents and requests in ticketing software. Maintainrequired recordkeeping, reporting time, and others as directed. Support, monitor, test, and troubleshoot hardware and software problems. Install, configure, upgrade and maintain software applications. Install and configure workstations based on customer needs and requirements. Handle user account creation, permissions, mailboxes and deactivations. Provide support for remote access users including VPN, email and network access. Perform network administration duties including permissions assignment, passwordmanagement, security and access control. Monitor server operations, backup procedure and memory usage. Identify and learn appropriate software and hardware used and supported bycustomers. Report unusual, alarming or recurring problems to the appropriate Supervisor orManager when necessary. Respond timely to customer requests when resolving issues. Perform other duties or special projects as requested related to area ofresponsibility. Show less

1251 1St Ave. Chippewa Falls, Wi 54729

• Organize inventory• Train new employees• Manage time to get activities done• Process and pack customer orders• Organize packages on truck

1251 1St Ave. Chippewa Falls, Wi 54729

• Inputted sales for orders placed through the mail• Troubleshot customer billing• Troubleshot minor website issues• Assisted customers with order placement and product questions