Jonathan Djuarsa Email & Phone Number

Indonesia

1. Scope of Work: Identity Management and User Support- Reduced internal operational costs by 50% through process optimization and automation.- Increased KYC success rates by 25% by enhancing user experience and streamlining the process.- Implemented innovative solutions for users with damaged IDs, expanding access to services.- Developed a self-service.

Indonesia

1. Scope of Work: Identity Management and User Support - Reduce operational cost up to 50% and reduce complaint handling time from average 3 days to below 1 day by integrating internal complain handling system with chatbot- Successfully adapted to government changes in terms of identity checking when Dukcapil implemented PNBP as their mechanism in March.

- Managing team of three members to build online-counselling platform from scratch- Successfully recruited 30 online-counsellor to provide kick-off service for our end-user- Conducting psychology talk show called TabulaTalks that has 300 average audience per week with above 1000 audience at its peak number

Indonesia

- Help teams find collaboration opportunities- Present data related to market needs- Propose service development according to market needs- Managing projects and talents for B2B services

Indonesia

- Manage and conduct training for schools in using educational technologies- Guide school to solve problems and conduct professional development for teachers- Create training modules in form of presentations and books- Analyze client's evaluation after training to improve next business plan- Deploy webinar about education and technology as a speaker or.