IT Ops:• Automating admin tasks in AD, SharePoint, IIS and server management through PowerShell scripting• Writing SQL queries to analyze ticket metrics for resource allocation and changes in resolution performance• Creating SharePoint workflows and SQL queries to automate ticket routing and assignment• Using WSUS to deploy patches to dev servers, and after completion of testing and approval by the CAB, deploy to prod servers• Building GPOs for managing server configurations for performance tweaks and OS/app hardening• Creating knowledge base in SharePoint, including writing KBs on app and system workflows and SOPsSQL Server:• Maintaining all DB servers managed by the IT Ops team, including migrating DBs to new SQL Servers.• Building and managing SQL maintenance plans to automate backups, DB health checks, and index re-organization• Keeping SQL Servers fully updated with service packs and cumulative updatesSharePoint 2013:• Maintaining, configuring, and troubleshooting issues with the farm, including configuration of timer jobs, web apps, and service apps• Automating SharePoint backups and maintenance using PowerShell scripts• Managing 3rd party web apps built on SharePoint, including ShareKnowledge LMSApp Administration:• Managing EMR/medical billing, ERP, ECM, and other enterprise apps and servers• Maintaining RBAC for app accounts following PoLP• Planning, testing, and completing app upgrades and migrations• Working on projects with stakeholders to evaluate workflows and implement changes that improve efficiencies and build integrations between systemsLeadership:• Co-leading IT Orientation for all new team members• Interviewing candidates for IT positions, including written evaluation based on HR provided criteria, as well as discussions with management• Mentoring and training help desk on L1 app and system support, PowerShell scripting, SQL query writing, and career development in app, DB, and SharePoint administration

• Providing client hardware, OS (Windows XP – 8.1), application, network, and printing support for local and remote team members.• Creating and resolving tickets, managing client system/application inventory, and creating knowledge base articles and SOPs in KACE K1000 systems management appliance.• Restoring unstructured client data from EMC Avamar backups.• Using Acronis to create and deploy images on client systems.• Managing and creating AD Users, Computers, Security Groups, and Distribution Groups• Managing Exchange 2010, including creating new mailboxes, enabling individual archives, editing/adding permissions, and enabling/disabling mailbox features.

• Configuring, maintaining, and troubleshooting issues with Windows Servers (2003 R2 – 2008 R2), including redundant AD forest and child domain controllers, Exchange (2003 and 2010), file, terminal, SQL, SBS (Small Business Server), CRM, and FTP servers.• Designing, configuring, and maintaining an Active Directory forest with multiple child domains, including GPO design and deployment and DNS configuration.• Building, configuring, and optimizing development and production servers and workstations for content ingestion/storage, editing, and broadcast play-out.• Providing FTP support and setup for affiliates and content providers nationwide.• Troubleshooting server-side network issues.• Providing hardware, OS, and application support on client systems for team members.