Jon Nielsen Email & Phone Number

Greater Tampa Bay Area

Working within the ePMO, I am engaged with projects that span IT solutions for Business operational optimization. Some of which included: - Strategic Sourcing Synergies - Agile Team Development and Engagement - Scrum Master - Cross-Functional Team Collaboration and Solutioning - Vendor Engagement with SDLC Methodology - Working with Developers, SMEs, we utilized the SIPOC model to gain better insight into requirements gathering and user story solidification

Tampa/St. Petersburg, Florida Area

Maintain strong relationship with clients; internal and external.Engage and foster direct interaction with a focus on improving customers’ perception and tangible solutions and service, quality, on-time delivery, responsiveness, and problem-solving- Provides technical; administrative; and operational management of assigned projects- Develops technical project plans; proposals; reports; and task order and reporting

Us Florida

• Led payroll interface of vertical system with strong controls, working with key stakeholders for CAPX funding, system architecture design for over 4,000 users.• Implemented programs designed to deliver increased statistical integrity.• Relocation project manager, successfully leading move affecting 700+ employees to a new call center operation.• Collaborated with senior leaders in strategic planning initiatives and successful implementation of business goals.• Participated in metrics and concepts functions sponsored by Nielsen to educate internal and external partners.Accomplishments:• Successfully consolidated business process integration with acquisition (Arbitron).• Improved alignment between business partners and research entities by driving key alignment strategies.• Five consecutive years as lead project manager in partnership with the University of South Florida for the Sunshine State Survey.• Obtained Nielsen Business Process Improvement Award LSSGB (Green Belt).

• Implemented project interfacing with the production environment, collaborating with internal and external clients.• Facilitated new team member participation for completion of the AARP/United Health Care Insurance project.• Ensured successful product launch with quality specific objectives and documented results.• Created and analyzed data for costing analysis to monitor and assess performance against goals.• Maintained production schedule compliance by conducting daily planning meetings with operations management and reported progress to clients.Accomplishments:• Facilitated multiple projects and ensured successful product launch with quality specific objectives and documented results.• Created Processes and Process Improvement tools to mitigate knowledge and control leaks.• Delivered multi-year client costing data models key for expense trending and product budget accountability.

• Streamlined processes and documentation to specific goals, and adapted best practices within the team and throughout the whole organization.• Provided information infrastructure, scheduled time lines and quarterly account reviews internally and with clients.• Led large and small group presentations and training sessions to clients during quarterly reporting.• Provided online proofing strategies including tracking and approval, reducing shipping charges and decreasing lag time for proof review.• Achieved measurable program enhancements by working closely with teams during technical spec rewrites, reducing programming time to market and streamlining crossover programming.Accomplishments:• Grew AARP/United Health Care insurance project lines from concept to multi-level production, growing account from $250,000 to more than $8.5 million.• Led recovery of over $800,000 in billable professional services by integrating billing procedures into development cycles to capture cost areas.• Presented best practices and maintained internal synergy and quality control points, significantly reducing errors, attaining one of the largest accounts with lowest instances of error by volume.

• Maintained daily liaison with media sources and outlets for buying, tracking, and responding to KPIs and invoicing.• Contributed to many product sales channel opportunities including advertising media, trade show markets, direct to consumer, and B2B.• Developed relationships with merchandising and point of purchase outlets and person to person.• Enhanced sales by sourcing peripheral support products during the expansion of a core catalog product line.