Manages client services, client onboarding, and sales, with supervisory authority over the sales force and the client services team; achieved 35% YOY growth in revenue for the past three consecutive years.Leads product demonstrations and presentations to key client stakeholders, including hands-on use of the software in a live database using a test environment.Document all client and prospect engagements in CRM.Improved client satisfaction through the adoption of an online ticketing system that led to faster resolution times.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ECCAECCA Payroll + Business Solutions was founded as a service bureau that handled payroll and data processing for area companies. Over the years, ECCA’s payroll business has expanded to become one of the largest independent payroll providers in the tri-state area. Today, ECCA Payroll and Business Solutions is a multi-faceted service bureau that focuses on payroll processing, tax filing and software development for businesses across the country.

Created onboarding strategies, infrastructure, policies, and procedures that positioned the company for significant growth.Led the capture of sales agreements for software and services, exceeding annual targets by an average of 125%.Trained the sales force in effective closing techniques and client relationship management principles; provided senior technical sales support to new account managers.Leveraged technical expertise to build applications to modify or exchange data between retail and application systems.Successfully managed the migration of over 700 client databases to a next generation platform without compromising business operations.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ECCAECCA Payroll and Business Solutions is a multi-faceted service bureau that focuses on payroll processing, tax filing and software development for businesses across the country.

Managed sales in five counties containing over 7000 prospective clients.Executed campaigns of prospecting, presentations, and negotiations with key stakeholders and influencers to build profits.Provided guidance, direction, and formal training to new and established users, developing skills in all application features and benefits.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ECCAECCA Payroll and Business Solutions is a multi-faceted service bureau that focuses on payroll processing, tax filing and software development for businesses across the country.

Launched a corporation that provided Business Intelligence products and e-Commerce websites for commercial clients based on customized open source solutions; provided domain hosting, web hosting, and email hosting.Used a consultative approach to gain insight into the business requirements and challenges faced by each client.Advised businesses seeking to transition from traditional sales models to e-Commerce platforms.Engaged in statistics analysis and SEO to build online traffic and increase the page rank of client sites across all major search engines.