Jon Dorner Email & Phone Number

I am a multi-talented, self-motivated professional and I put my best into everything I do. I focus on people and maintain good relations with everyone I meet. I am kind and respectful to all and I get along easily with most people. My experience ranges over a variety of fields, with a central focus on customer service. I am a quick learner who follows instruction, and can easily adapt to new challenges. My objective is to start and develop a rewarding career in a company where activity isn't confused with achievement, I wan't to make a difference and have a positive impact wherever I go.

Listed skills include Microsoft Word, Customer Service, Strategic Planning, Account Management, and 16 others.

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  Consumer Lending Quality Control Supervisor

  Global Credit Union

  Jul 2024 - Present - Glendale, Arizona, United States

  As the Quality Control Supervisor, I lead a team who perform quality reviews on all aspects of the lending lifecycle from origination to collections to charge off, including third party vendor oversight, to identify and reduce risk for the credit union and its members. We recommend changes to Consumer Lending processes to ensure adequate controls are in place to mitigate risk of employee errors, oversights, and malfeasance.My previous role in the credit union was Senior Control Officer, where I led a team focused on reducing delinquency, mitigating losses, and assisting members during times of financial hardship.I also have experience in Documentation, where I was tasked with maintaining all of the forms, letters, procedures, and internal SharePoint websites for the Consumer Lending department. I was part of this 2-person team during the largest rebrand in the credit union's history, in which we needed to update hundreds of different documents to reflect the new name.During my time here, I have earned my CUNA Credit Union Compliance Expert (CUCE) certification, and spent time in various collections teams gaining proficiency in the areas of credit cards, charge offs, consumer loans (including repossessions and deceased member accounts), and real estate loans, all culminating in my transition to a supervisor within the department.